Great Minds Affirm incident

AWS Outage and Great Minds Impact

Critical Resolved View vendor source →

Great Minds Affirm experienced a critical incident on October 20, 2025 affecting Digital Platform, lasting 14h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:48 PM UTC
Resolved
Oct 21, 2025, 05:00 AM UTC
Duration
14h 11m
Detected by Pingoru
Oct 20, 2025, 02:48 PM UTC

Affected components

Digital Platform

Update timeline

  1. monitoring Oct 20, 2025, 02:48 PM UTC

    We are monitoring the AWS Outage and the impact on Great Minds Digital Platform. Right now, notable impact is: - Content/Assessment interactives are not working - Single Sign On from partners intermittently fails - Slowness/Latency throughout the platform If further impact is discovered we will update the status page for awareness, otherwise the larger event can be monitored here: https://health.aws.amazon.com/health/status.

  2. monitoring Oct 20, 2025, 06:13 PM UTC

    We are continuing to closely monitor the situation with our cloud provider (AWS) and their ongoing outage impacting Internet services across the web. We still are seeing slowness and occasional login failures on Great Minds' digital platform and expect that to continue until AWS resolves the underlying issues.

  3. identified Oct 21, 2025, 03:39 AM UTC

    AWS has resolved the main underlying issue. However, there still remains an AWS issue affecting our services. We are working with Amazon Web Services support engineers to identify and resolve the issue. In the meantime users will not be able to login or use the platform.

  4. resolved Oct 21, 2025, 10:31 AM UTC

    Working with AWS support we have resolved the issue as of 1am Eastern today. All major functionality is restored.