Is Great Minds Affirm down?

Great Minds is currently investigating an issue preventing PowerPoint presentations from loading within the Digital Platform. The issue appears to be related to a third-party service used to display presentations. Our team is actively investigating and working toward a resolution. Updates will be provided as more information becomes available.

Great Minds has identified an alternative solution to restore PowerPoint presentation functionality within the Digital Platform. Our team is currently implementing and testing this solution to ensure presentations load as expected. We will provide additional updates as progress continues.

The third-party services impacting PowerPoint presentations within the Digital Platform have been restored, and presentations are now loading as expected. Great Minds will continue to monitor the platform to ensure functionality remains stable. We will provide additional updates if needed.

This incident has been resolved.

We are currently investigating an issue that may prevent some users from logging in to Great Minds. We will provide an update as soon as more information is available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Great Minds is currently investigating an issue that may impact user sessions and cause timeouts across the Digital Platform. We will provide updates as our investigation continues.

We continue to investigate timeouts as well as an issue that may cause students to be unexpectedly exited from assessments. Our team is actively working with Learnosity, a third-party assessment engine provider, to resolve these issues. We will provide additional updates as they become available.

While the team continues to actively work with Learnosity to resolve these issues, the errors have cleared and the platform has stabilized. Monitoring is ongoing.

This incident has been resolved.

We are investigating an issue where Microsoft's PowerPoint web viewer fails to load slide previews on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations. As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device. Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available.

We have identified an issue where Microsoft's PowerPoint web viewer fails to load slide previews on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations. As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device. We have submitted a support ticket to Microsoft with the information needed to resolve the issue. We will provide additional updates as more information becomes available.

PowerPoint previews should be loading now. If you do not see the preview loading still, please work with your IT group to add view.officeapps.live.com to the list of approved domains. For reference see our updated Firewall Safelist within our Technical Specifications Help Page - https://digitalsupport.greatminds.org/article/technical-specifications#firewall-safelist

The team is currently investigating an issue impacting users when trying to access the Assessments. This is being investigated with high priority and updates will follow as work progresses.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.