Great Minds Affirm incident
Digital.greatminds.org Performing Slowly
Resolved after 1 day 2 hours, affecting Digital Platform, on October 10, 2023.
A fix was implemented yesterday evening and performance of the platform has been stable this morning. The platform is being closely monitored.
Affected components
Update timeline
- investigating Oct 10, 2023, 01:35 PM UTC
digital.greatminds.org is currently down. The teams are working on restoring service ASAP.
- investigating Oct 10, 2023, 02:51 PM UTC
The teams continue to investigate the outage. Login failures are intermittent at this time.
- investigating Oct 10, 2023, 07:18 PM UTC
Investigation continues on this issue. The current impact is that the Digital Platform is performing slowly throughout. The status is being changed to degraded performance and the teams continue to work on this with the highest priority. Updates will continue to be posted as progress is made.
- identified Oct 10, 2023, 11:13 PM UTC
The root cause has been identified and teams are working on resolution steps. Updates and monitoring to follow after this work and testing is complete.
- monitoring Oct 11, 2023, 01:56 PM UTC
A fix was implemented yesterday evening and performance of the platform has been stable this morning. The platform is being closely monitored.
- resolved Oct 17, 2023, 03:15 AM UTC
After close monitoring we can confirm this issue is resolved.
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