Great Minds Affirm incident
Digital Platform Assessment Performance Problems
Resolved after 4 hours 52 minutes, affecting Digital Platform, on May 3, 2024.
The issue with assessments has been resolved for most users. The Great Minds team's work does continue, specifically on custom created assessments, as this remains the only area where errors may persist. However it is not all custom assessments that are impacted. A hotfix is being developed to fix the remaining custom assessment errors and prevent this problem from happening again.
Affected components
Update timeline
- investigating May 03, 2024, 02:39 PM UTC
Great Minds is currently investigating an issue on the Digital Platform leading to students and teachers not being able to access assessments. Updates to follow as the root cause is discovered and next steps determined.
- identified May 03, 2024, 03:25 PM UTC
The Great Minds team has discovered the root cause and are taking steps to resolve the incident. More updates to follow as the work is completed.
- resolved May 03, 2024, 07:31 PM UTC
The issue with assessments has been resolved for most users. The Great Minds team's work does continue, specifically on custom created assessments, as this remains the only area where errors may persist. However it is not all custom assessments that are impacted. A hotfix is being developed to fix the remaining custom assessment errors and prevent this problem from happening again.
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