Great Minds Affirm incident

Intermittent issues with student assessments 9/6

Resolved after 3 hours 40 minutes, affecting Digital Platform, on September 6, 2024.

monitoring Sep 06, 2024, 05:18 PM UTC

Additional work has been completed, the team is back to monitoring assessment performance.

Started
Sep 06, 2024, 03:11 PM UTC
Resolved
Sep 06, 2024, 06:52 PM UTC
Duration
3h 40m
Detected by Pingoru
Sep 06, 2024, 03:11 PM UTC

Affected components

Digital Platform

Update timeline

  1. investigating Sep 06, 2024, 03:11 PM UTC

    We are investigating an issue with students being unable to take assessments. At this time it appears intermittent. We are looking into this to restore for all students as quickly as possible.

  2. identified Sep 06, 2024, 03:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 06, 2024, 04:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 06, 2024, 05:02 PM UTC

    During the team's monitoring there is some additional work that may cause assessment issues to be observed by teachers and students. Another update will be posted when this is complete.

  5. monitoring Sep 06, 2024, 05:18 PM UTC

    Additional work has been completed, the team is back to monitoring assessment performance.

  6. resolved Sep 06, 2024, 06:52 PM UTC

    This incident has been resolved.

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