Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown Outage History

Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown is up right now

Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown had 10 outages in the last 2 years totaling 42h 32m of downtime — averaging 0.4 incidents per month.

There were 10 Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown outages since June 27, 2025 totaling 42h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://graphiumhealth.statuspage.io/

Major May 13, 2026

Partial Service Outage

Detected by Pingoru
May 13, 2026, 01:35 PM UTC
Resolved
May 13, 2026, 05:00 PM UTC
Duration
3h 24m
Affected: Mobile ServicesDashboard PortalIntegration Services and GatewayVital Sign Integration
Timeline · 4 updates
  1. investigating May 13, 2026, 01:35 PM UTC

    We are currently investigating reports of service outages affecting mobile, dashboard, and integration services. Thank you for your patience.

  2. identified May 13, 2026, 02:17 PM UTC

    We are still experiencing intermittent capacity issues that are causing slow response times. We're actively working on a permanent fix. In the meantime, we're monitoring for performance degradation and impending service disruption, and manually adjusting resources.

  3. monitoring May 13, 2026, 03:22 PM UTC

    We have implemented a fix to address the resource exhaustion we were observing and are actively monitoring. Currently, all services are fully operational, and response times are within expected thresholds.

  4. resolved May 13, 2026, 05:00 PM UTC

    This issue has been resolved, and our engineering team continues to monitor for any signs of degraded performance or slow response times. We apologize for the disruption, and thank you again for your patience as we worked through it. The Graphium Health Team

Read the full incident report →

Major May 12, 2026

Intermittent service outage

Detected by Pingoru
May 12, 2026, 11:43 AM UTC
Resolved
May 12, 2026, 06:54 PM UTC
Duration
7h 11m
Affected: Mobile ServicesDashboard PortalIntegration Services and GatewayVital Sign Integration
Timeline · 7 updates
  1. investigating May 12, 2026, 11:43 AM UTC

    Our team is investigating an intermittent service outage affecting mobile users and integrations. We will provide an update here shortly.

  2. identified May 12, 2026, 11:52 AM UTC

    After a large services migration last night we are experiencing performance issues due to under-provisioned capacity. Our engineering team is currently scaling up capacity to meet the demand. Thank you for your patience as we address this issue.

  3. identified May 12, 2026, 01:21 PM UTC

    We are continuing to work on capacity expansion. Services remain intermittent at this time.

  4. identified May 12, 2026, 02:12 PM UTC

    We have provisioned new capacity and are slowly seeing improvement. We continue to monitor and optimize service availability.

  5. identified May 12, 2026, 02:57 PM UTC

    Performance continues to stabilize, but we are actively monitoring and continuing to make additional adjustments as they become necessary. Thank you for your patience.

  6. monitoring May 12, 2026, 04:31 PM UTC

    We are still seeing intermittent performance inconsistencies that we're monitoring and researching. Services are fully operational at this time. Moving incident to a monitoring status until further progress is made.

  7. resolved May 12, 2026, 06:54 PM UTC

    At this point, all performance issues have been resolved, capacity has been optimized, and our team is continuing to monitor all services for any further signs of resource exhaustion. Thank you for your patience as we worked through this. The Graphium Health Team

Read the full incident report →

Minor January 29, 2026

Network Latency

Detected by Pingoru
Jan 29, 2026, 05:27 PM UTC
Resolved
Jan 29, 2026, 11:38 PM UTC
Duration
6h 11m
Affected: Mobile ServicesDashboard PortalIntegration Services and GatewayVital Sign Integration
Timeline · 3 updates
  1. investigating Jan 29, 2026, 05:27 PM UTC

    We are seeing network latency in our platform monitoring and are currently investigating.

  2. monitoring Jan 29, 2026, 06:02 PM UTC

    A fix has been implemented and we are seeing the latency return to normal. We will post again when this has been completely resolved.

  3. resolved Jan 29, 2026, 11:38 PM UTC

    We have determined the root cause of this issue was an unresponsive node in our read request data tier. This srvice has now come back online and all redirections have been reverted. All services are operational.

Read the full incident report →

Major November 12, 2025

Increased Network Latency Affecting Client Applications

Detected by Pingoru
Nov 12, 2025, 03:46 PM UTC
Resolved
Nov 12, 2025, 04:49 PM UTC
Duration
1h 3m
Affected: Mobile ServicesDashboard PortalIntegration Services and GatewayVital Sign Integration
Timeline · 4 updates
  1. investigating Nov 12, 2025, 03:46 PM UTC

    We are currently experiencing increased network latency affecting our client applications. Our engineers are actively investigating.

  2. investigating Nov 12, 2025, 04:10 PM UTC

    Latency has diminished, but we are still investigating the cause.

  3. monitoring Nov 12, 2025, 04:27 PM UTC

    Client application connectivity is returning to normal as we see the latency issues resolve. All indications are that this incident was caused by an as-yet-unreported issue at AWS. Our team continues to monitor.

  4. resolved Nov 12, 2025, 04:49 PM UTC

    Client application connectivity has been restored, and all services are now fully operational. We will continue to monitor and open a new incident if further issues arise. Thank you for your patience. The Graphium Health Team

Read the full incident report →

Critical October 20, 2025

Advanced Analytics Outage and Other Intermittent Issues Due to Upstream Provider

Detected by Pingoru
Oct 20, 2025, 12:53 PM UTC
Resolved
Oct 20, 2025, 11:24 PM UTC
Duration
10h 30m
Affected: Mobile ServicesDashboard PortalIntegration Services and GatewayAdvanced AnalyticsVital Sign Integration
Timeline · 7 updates
  1. identified Oct 20, 2025, 12:53 PM UTC

    Due to a major outage with an upstream provider, we continue to experience issues preventing access to data in Advanced Analytics. The upstream provider has identified the root cause of the problem and is working on a resolution; however, the outage continues to affect our platform. We apologize for the inconvenience and will continue to post updates here as they become available.

  2. identified Oct 20, 2025, 02:51 PM UTC

    We are seeing additional impact caused by the upstream outage to other Graphium services, including some integrations as well as mobile service calls. This is resulting in delayed vitals sign data, slow service calls, and other intermittent connectivity issues. We continue to monitor for updates from the upstream service provider.

  3. identified Oct 20, 2025, 04:07 PM UTC

    We are getting increased reports of users unable to connect. Increasing status level to Partial Outage. The upstream service provider continues to work on the root cause of their outage.

  4. identified Oct 20, 2025, 04:18 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Oct 20, 2025, 06:03 PM UTC

    The upstream provider has indicated that they are seeing early signs of recovery for some services. We continue to experience a full outage.

  6. monitoring Oct 20, 2025, 09:06 PM UTC

    We are starting to see Graphium services come back online as AWS nears full recovery. Our team will continue to monitor as traffic returns to normal levels and things stabilize.

  7. resolved Oct 20, 2025, 11:24 PM UTC

    All services are fully operational, and AWS has closed their outage incident as resolved. We are also closing our incident, as all backlogged messages have been processed and client applications are fully accessible. Thank you for your patience as we worked through this issue. Kind Regards, The Graphium Health Team

Read the full incident report →

Minor September 10, 2025

Increased Latency

Detected by Pingoru
Sep 10, 2025, 02:10 PM UTC
Resolved
Sep 10, 2025, 03:09 PM UTC
Duration
59m
Affected: Mobile ServicesIntegration Services and Gateway
Timeline · 3 updates
  1. investigating Sep 10, 2025, 02:10 PM UTC

    We are investigating reports of increased latency on our client applications, and our engineers are monitoring what appears to be network issues with our infrastructure provider. We will continue to post updates here as they become available.

  2. monitoring Sep 10, 2025, 02:19 PM UTC

    No further latency has been observed, but we continue to monitor.

  3. resolved Sep 10, 2025, 03:09 PM UTC

    No further latency has been observed and all systems are operational. We are closing this incident, but will continue to monitor for further issues.

Read the full incident report →

Major September 8, 2025

Service Outage

Detected by Pingoru
Sep 08, 2025, 04:42 PM UTC
Resolved
Sep 08, 2025, 08:18 PM UTC
Duration
3h 35m
Affected: Mobile ServicesDashboard PortalIntegration Services and GatewayVital Sign Integration
Timeline · 11 updates

Read the full incident report →

Minor August 27, 2025

Delays in Form PDF Generation

Detected by Pingoru
Aug 27, 2025, 03:32 PM UTC
Resolved
Aug 27, 2025, 04:16 PM UTC
Duration
44m
Affected: Dashboard PortalIntegration Services and Gateway
Timeline · 3 updates
  1. investigating Aug 27, 2025, 03:32 PM UTC

    We are currently investigating a backlog in PDF generation that is affecting form search in the dashboard, as well as PDFs being transmitted to the host EHR.

  2. monitoring Aug 27, 2025, 03:48 PM UTC

    We have added more capacity to form generation to alleviate a backlog we observed. Message traffic is flowing and the backlog is slowly decreasing. We continue to monitor.

  3. resolved Aug 27, 2025, 04:16 PM UTC

    The backlog has been processed and we are no longer seeing any delays in PDF generation or transmission. We'll continue to monitor for any further issues. Thank you again for your patience!

Read the full incident report →

Major July 14, 2025

Issue with Streaming Vital Signs

Detected by Pingoru
Jul 14, 2025, 04:38 PM UTC
Resolved
Jul 14, 2025, 05:52 PM UTC
Duration
1h 13m
Affected: Vital Sign Integration
Timeline · 4 updates
  1. investigating Jul 14, 2025, 04:38 PM UTC

    We are currently investigating an issue reported to us by our upstream Vital Sign integration partner in regard to our services that handle realtime inbound vital sign data.

  2. identified Jul 14, 2025, 04:56 PM UTC

    We have identified the issue as an upstream infrastructure provider outage that is affecting our ability to ingest vital sign data. We are continuing to investigate.

  3. monitoring Jul 14, 2025, 05:18 PM UTC

    The upstream provider outage has been resolved, but we continue to monitor as vital sign data that was queued during the outage is being processed.

  4. resolved Jul 14, 2025, 05:52 PM UTC

    All queued vitals data has been processed, and service has been fully restored. Thank you for your patience as we worked through this issue! The Graphium Health Team

Read the full incident report →

Major June 27, 2025

Intermittent Performance and Connectivity Issues

Detected by Pingoru
Jun 27, 2025, 12:38 PM UTC
Resolved
Jun 27, 2025, 08:17 PM UTC
Duration
7h 38m
Affected: Mobile ServicesDashboard PortalIntegration Services and GatewayVital Sign Integration
Timeline · 8 updates
  1. investigating Jun 27, 2025, 12:38 PM UTC

    We are currently investigating reports of intermittent slow performance and connectivity issues.

  2. monitoring Jun 27, 2025, 01:55 PM UTC

    Starting approximately 7:45 AM Central, we began experiencing performance degradation due to an unhealthy database node impacting our database cluster. We are conducting a root cause analysis to determine what caused the node to fail. No data was lost, as we successfully failed over to a replica. We are continuing to investigate to ensure optimal performance.

  3. monitoring Jun 27, 2025, 03:21 PM UTC

    We continue to experience degraded performance and intermittent connectivity issues due to infrastructure issues that we are actively troubleshooting.

  4. monitoring Jun 27, 2025, 03:24 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 27, 2025, 03:43 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jun 27, 2025, 03:52 PM UTC

    This has been verified to be an infrastructure issue at our cloud service provider. We are currently working with their team as they progress toward a resolution. Thank you for your patience.

  7. monitoring Jun 27, 2025, 04:43 PM UTC

    We continue to monitor platform performance, and our infrastructure provider continues to work toward a full resolution. Currently everything is operating normally. We'll post any further updates as they become available.

  8. resolved Jun 27, 2025, 08:17 PM UTC

    We are closing this incident as all systems are operational and all prior issues have resolved. As previously stated, this issue was the result of an infrastructure failure with our upstream service provider. We continue to work with them to better understand the root cause of the outage and final resolution. Thank you for your patience today as we worked through this situation. Respectfully, The Graphium Health Team

Read the full incident report →