Intermittent service outage

Update timeline

1. investigating May 12, 2026, 11:43 AM UTC

   Our team is investigating an intermittent service outage affecting mobile users and integrations. We will provide an update here shortly.

2. identified May 12, 2026, 11:52 AM UTC

   After a large services migration last night we are experiencing performance issues due to under-provisioned capacity. Our engineering team is currently scaling up capacity to meet the demand. Thank you for your patience as we address this issue.

3. identified May 12, 2026, 01:21 PM UTC

   We are continuing to work on capacity expansion. Services remain intermittent at this time.

4. identified May 12, 2026, 02:12 PM UTC

   We have provisioned new capacity and are slowly seeing improvement. We continue to monitor and optimize service availability.

5. identified May 12, 2026, 02:57 PM UTC

   Performance continues to stabilize, but we are actively monitoring and continuing to make additional adjustments as they become necessary. Thank you for your patience.

6. monitoring May 12, 2026, 04:31 PM UTC

   We are still seeing intermittent performance inconsistencies that we're monitoring and researching. Services are fully operational at this time. Moving incident to a monitoring status until further progress is made.

7. resolved May 12, 2026, 06:54 PM UTC

   At this point, all performance issues have been resolved, capacity has been optimized, and our team is continuing to monitor all services for any further signs of resource exhaustion. Thank you for your patience as we worked through this. The Graphium Health Team