Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown incident

Increased Network Latency Affecting Client Applications

Major Resolved View vendor source →

Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown experienced a major incident on November 12, 2025 affecting Mobile Services and Dashboard Portal and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 03:46 PM UTC
Resolved
Nov 12, 2025, 04:49 PM UTC
Duration
1h 3m
Detected by Pingoru
Nov 12, 2025, 03:46 PM UTC

Affected components

Mobile ServicesDashboard PortalIntegration Services and GatewayVital Sign Integration

Update timeline

  1. investigating Nov 12, 2025, 03:46 PM UTC

    We are currently experiencing increased network latency affecting our client applications. Our engineers are actively investigating.

  2. investigating Nov 12, 2025, 04:10 PM UTC

    Latency has diminished, but we are still investigating the cause.

  3. monitoring Nov 12, 2025, 04:27 PM UTC

    Client application connectivity is returning to normal as we see the latency issues resolve. All indications are that this incident was caused by an as-yet-unreported issue at AWS. Our team continues to monitor.

  4. resolved Nov 12, 2025, 04:49 PM UTC

    Client application connectivity has been restored, and all services are now fully operational. We will continue to monitor and open a new incident if further issues arise. Thank you for your patience. The Graphium Health Team