Is Graphium Health Down Right Now? Live Graphium Health Status & Outages | IsDown Outage History

Started Sep 16, 2026, 12:37 PM UTC· resolved Sep 16, 2026, 04:54 PM UTC

1. investigating Sep 16, 2026, 12:37 PM UTC

   We are currently experiencing elevated response times. This is causing degraded performance across the platform. In particular, real-time vitals integrations are being negatively impacted. Data is flowing but is markedly delayed.

2. identified Sep 16, 2026, 03:29 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 16, 2026, 04:49 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 16, 2026, 04:54 PM UTC

   This incident has been resolved.

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Started Sep 01, 2026, 11:42 PM UTC· resolved Sep 02, 2026, 12:27 AM UTC

1. investigating Sep 01, 2026, 11:42 PM UTC

   We are currently experiencing a service disruption caused by a deployment. This is impacting the ability of our services to load configuration at startup. Users may experience degraded performance or inability to access services while the issue persists.

2. monitoring Sep 02, 2026, 12:06 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 02, 2026, 12:27 AM UTC

   This incident has been resolved.

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Started Jul 23, 2026, 04:57 PM UTC· resolved Jul 23, 2026, 07:42 PM UTC

1. identified Jul 23, 2026, 04:57 PM UTC

   We have received reports from several customers about timeouts and degraded performance in real-time message processing, specifically regarding HL7 messages exchanged via the Graphium Integration Client (GIC). It appears there is an outage with an upstream vendor used by the GIC that is causing intermittent connectivity failures and increased latency. We are monitoring and will report back when we receive further information.

2. monitoring Jul 23, 2026, 06:35 PM UTC

   The upstream provider has identified the issue and is currently implementing the fix. Their services are showing signs of recovery, so we are updating the status here to monitoring until we see full service recovery.

3. resolved Jul 23, 2026, 07:42 PM UTC

   We are closing this incident as resolved, as the upstream provider is reporting that their customers should be observing recovery. If any further issues arise, we will reopen the incident. Thank you again for your patience. The Graphium Health Team

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Started Jul 22, 2026, 11:23 AM UTC· resolved Jul 22, 2026, 12:59 PM UTC

1. investigating Jul 22, 2026, 11:23 AM UTC

   We continue to experience a prolonged partial outage due to prior infrastructure maintenance initiated by an upstream provider. We are actively investigating.

2. monitoring Jul 22, 2026, 11:51 AM UTC

   We have identified the issue causing intermittent connection failures for some clients and slow performance for others. A misconfiguration was found in some infrastructure components that prevented them from successfully connecting after the earlier maintenance window restarts. We have resolved this issue, and all services appear operational. We'll continue to monitor and report back on any remaining issues. Thank you for your patience this morning.

3. resolved Jul 22, 2026, 12:59 PM UTC

   All services are fully operational, and all integration messages delayed by the outage have been processed. We will continue to monitor for any further issues. Kind Regards, The Graphium Health Team

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Started Jul 01, 2026, 03:49 PM UTC· resolved Jul 01, 2026, 04:37 PM UTC

1. monitoring Jul 01, 2026, 03:49 PM UTC

   We are currently experiencing degraded performance. Some users may notice slower response times or delays in data updates. Our team has identified the issue and is actively working to clear the backlog and restore normal performance. We will provide updates as the situation progresses.

2. resolved Jul 01, 2026, 04:37 PM UTC

   The performance issues have been resolved. The root cause was a resource configuration issue in our application cluster that limited its ability to scale effectively under load. We've adjusted resource allocation and autoscaling settings to improve responsiveness and prevent recurrence. All services are operating normally.

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Started Jun 24, 2026, 04:13 PM UTC· resolved Jun 24, 2026, 05:38 PM UTC

1. monitoring Jun 24, 2026, 04:13 PM UTC

   Our upstream Snowflake analytics data provider has issued an outage alert indicating some customers may be affected by an issue they are currently investigating and correcting. As a result, some Advanced Analytics customers may be affected by longer query times or query timeouts. Snowflake has indicated they've identified the issue and are working on the fix. Thank you for your patience while we await this resolution.

2. resolved Jun 24, 2026, 05:38 PM UTC

   Snowflake reports they have resolved the issue. Thank you again for your patience, and have a great day! The Graphium Health Team

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Started Jun 22, 2026, 07:01 PM UTC· resolved Jun 22, 2026, 10:13 PM UTC

1. investigating Jun 22, 2026, 07:01 PM UTC

   We are currently experiencing a service disruption caused by an ongoing outage at Pulumi, a third-party infrastructure provider we depend on for configuration management. This is impacting the ability of our services to load configuration at startup. Users may experience degraded performance or inability to access services while the upstream issue persists.

2. monitoring Jun 22, 2026, 07:52 PM UTC

   A fix has been implemented by Pulumi and we are monitoring results.

3. resolved Jun 22, 2026, 10:13 PM UTC

   This incident has been resolved.

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Started May 13, 2026, 01:35 PM UTC· resolved May 13, 2026, 05:00 PM UTC

1. investigating May 13, 2026, 01:35 PM UTC

   We are currently investigating reports of service outages affecting mobile, dashboard, and integration services. Thank you for your patience.

2. identified May 13, 2026, 02:17 PM UTC

   We are still experiencing intermittent capacity issues that are causing slow response times. We're actively working on a permanent fix. In the meantime, we're monitoring for performance degradation and impending service disruption, and manually adjusting resources.

3. monitoring May 13, 2026, 03:22 PM UTC

   We have implemented a fix to address the resource exhaustion we were observing and are actively monitoring. Currently, all services are fully operational, and response times are within expected thresholds.

4. resolved May 13, 2026, 05:00 PM UTC

   This issue has been resolved, and our engineering team continues to monitor for any signs of degraded performance or slow response times. We apologize for the disruption, and thank you again for your patience as we worked through it. The Graphium Health Team

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Started May 12, 2026, 11:43 AM UTC· resolved May 12, 2026, 06:54 PM UTC

1. investigating May 12, 2026, 11:43 AM UTC

   Our team is investigating an intermittent service outage affecting mobile users and integrations. We will provide an update here shortly.

2. identified May 12, 2026, 11:52 AM UTC

   After a large services migration last night we are experiencing performance issues due to under-provisioned capacity. Our engineering team is currently scaling up capacity to meet the demand. Thank you for your patience as we address this issue.

3. identified May 12, 2026, 01:21 PM UTC

   We are continuing to work on capacity expansion. Services remain intermittent at this time.

4. identified May 12, 2026, 02:12 PM UTC

   We have provisioned new capacity and are slowly seeing improvement. We continue to monitor and optimize service availability.

5. identified May 12, 2026, 02:57 PM UTC

   Performance continues to stabilize, but we are actively monitoring and continuing to make additional adjustments as they become necessary. Thank you for your patience.

6. monitoring May 12, 2026, 04:31 PM UTC

   We are still seeing intermittent performance inconsistencies that we're monitoring and researching. Services are fully operational at this time. Moving incident to a monitoring status until further progress is made.

7. resolved May 12, 2026, 06:54 PM UTC

   At this point, all performance issues have been resolved, capacity has been optimized, and our team is continuing to monitor all services for any further signs of resource exhaustion. Thank you for your patience as we worked through this. The Graphium Health Team

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Started Jan 29, 2026, 05:27 PM UTC· resolved Jan 29, 2026, 11:38 PM UTC

1. investigating Jan 29, 2026, 05:27 PM UTC

   We are seeing network latency in our platform monitoring and are currently investigating.

2. monitoring Jan 29, 2026, 06:02 PM UTC

   A fix has been implemented and we are seeing the latency return to normal. We will post again when this has been completely resolved.

3. resolved Jan 29, 2026, 11:38 PM UTC

   We have determined the root cause of this issue was an unresponsive node in our read request data tier. This srvice has now come back online and all redirections have been reverted. All services are operational.

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Started Nov 12, 2025, 03:46 PM UTC· resolved Nov 12, 2025, 04:49 PM UTC

1. investigating Nov 12, 2025, 03:46 PM UTC

   We are currently experiencing increased network latency affecting our client applications. Our engineers are actively investigating.

2. investigating Nov 12, 2025, 04:10 PM UTC

   Latency has diminished, but we are still investigating the cause.

3. monitoring Nov 12, 2025, 04:27 PM UTC

   Client application connectivity is returning to normal as we see the latency issues resolve. All indications are that this incident was caused by an as-yet-unreported issue at AWS. Our team continues to monitor.

4. resolved Nov 12, 2025, 04:49 PM UTC

   Client application connectivity has been restored, and all services are now fully operational. We will continue to monitor and open a new incident if further issues arise. Thank you for your patience. The Graphium Health Team

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Started Oct 20, 2025, 12:53 PM UTC· resolved Oct 20, 2025, 11:24 PM UTC

1. identified Oct 20, 2025, 12:53 PM UTC

   Due to a major outage with an upstream provider, we continue to experience issues preventing access to data in Advanced Analytics. The upstream provider has identified the root cause of the problem and is working on a resolution; however, the outage continues to affect our platform. We apologize for the inconvenience and will continue to post updates here as they become available.

2. identified Oct 20, 2025, 02:51 PM UTC

   We are seeing additional impact caused by the upstream outage to other Graphium services, including some integrations as well as mobile service calls. This is resulting in delayed vitals sign data, slow service calls, and other intermittent connectivity issues. We continue to monitor for updates from the upstream service provider.

3. identified Oct 20, 2025, 04:07 PM UTC

   We are getting increased reports of users unable to connect. Increasing status level to Partial Outage. The upstream service provider continues to work on the root cause of their outage.

4. identified Oct 20, 2025, 04:18 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Oct 20, 2025, 06:03 PM UTC

   The upstream provider has indicated that they are seeing early signs of recovery for some services. We continue to experience a full outage.

6. monitoring Oct 20, 2025, 09:06 PM UTC

   We are starting to see Graphium services come back online as AWS nears full recovery. Our team will continue to monitor as traffic returns to normal levels and things stabilize.

7. resolved Oct 20, 2025, 11:24 PM UTC

   All services are fully operational, and AWS has closed their outage incident as resolved. We are also closing our incident, as all backlogged messages have been processed and client applications are fully accessible. Thank you for your patience as we worked through this issue. Kind Regards, The Graphium Health Team

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Started Sep 10, 2025, 02:10 PM UTC· resolved Sep 10, 2025, 03:09 PM UTC

1. investigating Sep 10, 2025, 02:10 PM UTC

   We are investigating reports of increased latency on our client applications, and our engineers are monitoring what appears to be network issues with our infrastructure provider. We will continue to post updates here as they become available.

2. monitoring Sep 10, 2025, 02:19 PM UTC

   No further latency has been observed, but we continue to monitor.

3. resolved Sep 10, 2025, 03:09 PM UTC

   No further latency has been observed and all systems are operational. We are closing this incident, but will continue to monitor for further issues.

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Started Sep 08, 2025, 04:42 PM UTC· resolved Sep 08, 2025, 08:18 PM UTC

1. investigating Sep 08, 2025, 04:42 PM UTC

   We are currently investigating a service outage that is affecting mobile and dashboard access.

2. investigating Sep 08, 2025, 04:47 PM UTC

   We are continuing to investigate this issue.

3. investigating Sep 08, 2025, 05:09 PM UTC

   We suspect this outage is related to an upstream infrastructure provider issue, but we continue to investigate. Thank you for your patience.

4. investigating Sep 08, 2025, 05:38 PM UTC

   We are continuing to investigate this issue. We believe we have identified a problem with an automated deployment that inadvertently introduced an updated dependency.

5. identified Sep 08, 2025, 05:51 PM UTC

   We are currently deploying a fix that we anticipate will resolve the issue.

6. identified Sep 08, 2025, 06:32 PM UTC

   The fix we attempted failed to resolve the issue. We are still investigating.

7. monitoring Sep 08, 2025, 07:25 PM UTC

   We have deployed a fix and services are once again available. Engineers are monitoring as traffic levels return to normal.

8. monitoring Sep 08, 2025, 07:26 PM UTC

   We are continuing to monitor for any further issues.

9. monitoring Sep 08, 2025, 07:53 PM UTC

   We are seeing issues with dashboard logins which we continue to investigate. Mobile and integration services are operating normally.

10. monitoring Sep 08, 2025, 08:16 PM UTC

    Dashboard services are also now fully operational. Thank you for your patience as we worked through this issue.

11. resolved Sep 08, 2025, 08:18 PM UTC

    This incident has been resolved.

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Started Aug 27, 2025, 03:32 PM UTC· resolved Aug 27, 2025, 04:16 PM UTC

1. investigating Aug 27, 2025, 03:32 PM UTC

   We are currently investigating a backlog in PDF generation that is affecting form search in the dashboard, as well as PDFs being transmitted to the host EHR.

2. monitoring Aug 27, 2025, 03:48 PM UTC

   We have added more capacity to form generation to alleviate a backlog we observed. Message traffic is flowing and the backlog is slowly decreasing. We continue to monitor.

3. resolved Aug 27, 2025, 04:16 PM UTC

   The backlog has been processed and we are no longer seeing any delays in PDF generation or transmission. We'll continue to monitor for any further issues. Thank you again for your patience!

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Started Jul 14, 2025, 04:38 PM UTC· resolved Jul 14, 2025, 05:52 PM UTC

1. investigating Jul 14, 2025, 04:38 PM UTC

   We are currently investigating an issue reported to us by our upstream Vital Sign integration partner in regard to our services that handle realtime inbound vital sign data.

2. identified Jul 14, 2025, 04:56 PM UTC

   We have identified the issue as an upstream infrastructure provider outage that is affecting our ability to ingest vital sign data. We are continuing to investigate.

3. monitoring Jul 14, 2025, 05:18 PM UTC

   The upstream provider outage has been resolved, but we continue to monitor as vital sign data that was queued during the outage is being processed.

4. resolved Jul 14, 2025, 05:52 PM UTC

   All queued vitals data has been processed, and service has been fully restored. Thank you for your patience as we worked through this issue! The Graphium Health Team

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Started Jun 27, 2025, 12:38 PM UTC· resolved Jun 27, 2025, 08:17 PM UTC

1. investigating Jun 27, 2025, 12:38 PM UTC

   We are currently investigating reports of intermittent slow performance and connectivity issues.

2. monitoring Jun 27, 2025, 01:55 PM UTC

   Starting approximately 7:45 AM Central, we began experiencing performance degradation due to an unhealthy database node impacting our database cluster. We are conducting a root cause analysis to determine what caused the node to fail. No data was lost, as we successfully failed over to a replica. We are continuing to investigate to ensure optimal performance.

3. monitoring Jun 27, 2025, 03:21 PM UTC

   We continue to experience degraded performance and intermittent connectivity issues due to infrastructure issues that we are actively troubleshooting.

4. monitoring Jun 27, 2025, 03:24 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Jun 27, 2025, 03:43 PM UTC

   We are continuing to monitor for any further issues.

6. monitoring Jun 27, 2025, 03:52 PM UTC

   This has been verified to be an infrastructure issue at our cloud service provider. We are currently working with their team as they progress toward a resolution. Thank you for your patience.

7. monitoring Jun 27, 2025, 04:43 PM UTC

   We continue to monitor platform performance, and our infrastructure provider continues to work toward a full resolution. Currently everything is operating normally. We'll post any further updates as they become available.

8. resolved Jun 27, 2025, 08:17 PM UTC

   We are closing this incident as all systems are operational and all prior issues have resolved. As previously stated, this issue was the result of an infrastructure failure with our upstream service provider. We continue to work with them to better understand the root cause of the outage and final resolution. Thank you for your patience today as we worked through this situation. Respectfully, The Graphium Health Team

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Started May 13, 2025, 08:05 PM UTC· resolved May 13, 2025, 09:14 PM UTC

1. identified May 13, 2025, 08:05 PM UTC

   Our engineering team is actively working on an issue reported affecting mobile device users’ ability to add pages to a form.

2. resolved May 13, 2025, 09:14 PM UTC

   We have resolved this issue. We determined that it was caused during a deployment earlier in the day. We apologize for the inconvenience this caused, and thank you for your patience. Sincerely, The Graphium Heath Team

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Started Apr 21, 2025, 03:56 PM UTC· resolved Apr 21, 2025, 03:56 PM UTC

1. resolved Apr 21, 2025, 03:56 PM UTC

   We experienced a brief disruption in our mobile services at approximately 10:00am Central this morning. This issue was caused by a configuration change in our infrastructure that unexpectedly failed to take effect correctly and had to be reverted. We sincerely apologize for the inconvenience this caused to the affected users. Sincerest Regards, The Graphium Health Team

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