Resolved after 22 hours 10 minutes, affecting Raise Prompts - US Region and Web App & Database - US Region, on June 11, 2024.
Our engineers have identified the cause of the delays and implemented a solution for those affected, which should improve performance. They are now monitoring the effects of these changes.
Affected components
Update timeline
- investigating Jun 11, 2024, 06:04 PM UTC
Due to a temporary large spike in traffic, we are seeing longer than normal load times for Raise prompts. Our Product and Engineering teams are actively investigating this issue.
- monitoring Jun 11, 2024, 09:37 PM UTC
Our engineers have identified the cause of the delays and implemented a solution for those affected, which should improve performance. They are now monitoring the effects of these changes.
- resolved Jun 12, 2024, 04:15 PM UTC
This incident has been resolved.
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