Graduway incident
Certain Raiser's Edge NXT Data Loads Failed Overnight
Resolved after 8 hours 32 minutes, affecting Data Loads & Writebacks - Raiser's Edge NXT, on June 21, 2024.
Our engineers are continuing to monitor, please subscribe to this incident report for further updates.
Affected components
Update timeline
- monitoring Jun 21, 2024, 12:47 PM UTC
Our automated alerts system has detected that certain Raiser's Edge NXT data loads failed overnight. These data loads will restart automatically after business hours today. Organizations using Raiser's Edge NXT as their CRM should expect their donor data may be out of date by one day until tomorrow morning, June 22nd. Stewardship prompts for any gifts posted to NXT yesterday will be automatically delivered on Monday morning, June 24th for affected organizations.
- monitoring Jun 21, 2024, 12:49 PM UTC
Our engineers are continuing to monitor, please subscribe to this incident report for further updates.
- resolved Jun 21, 2024, 09:19 PM UTC
This incident has been resolved.
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