Graduway incident

Graduway- Digest Fixes

Resolved after 79 days 6 hours, affecting Web App, Database & API - US Region and Web App, Database & API - EU Region and 1 more, on June 24, 2024.

identified Jun 27, 2024, 11:21 AM UTC

We are continuing to work on a fix for this issue.

Started: Jun 24, 2024, 11:21 AM UTC
Resolved: Sep 11, 2024, 06:11 PM UTC
Duration: 79d 6h
Detected by Pingoru: Jun 24, 2024, 11:21 AM UTC

Affected components

Web App, Database & API - US RegionWeb App, Database & API - EU RegionWeb App, Database & API - CA RegionWeb App, Database & API - APAC Region

Update timeline

identified Jun 27, 2024, 11:21 AM UTC

Engineering is currently implementing fixes to the Digest functionality to ensure mail recipient numbers are consistent and Digests send successfully to all intended Registered and Prepopulated users.
identified Jun 27, 2024, 11:21 AM UTC

We are continuing to work on a fix for this issue.
resolved Sep 11, 2024, 06:11 PM UTC

This incident has been resolved.

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