Resolved after 8 days 5 hours, affecting Data Loads & Writebacks - Raiser's Edge NXT, on September 18, 2024.
Our engineers have resolved an issue and continue to monitor the performance now that all NXT have sync'd
Affected components
Update timeline
- identified Sep 18, 2024, 08:30 AM UTC
We have identified and issue that is affecting most, but not all NXT data loads and causing them to fail. Our engineers are actively working on resolving the issue and we will update as soon as we have more details.
- identified Sep 18, 2024, 12:25 PM UTC
Our engineers have identified the issues and are working on releasing a fix to production.
- monitoring Sep 18, 2024, 08:19 PM UTC
Our engineering team has implemented the necessary changes to address the issue. We are now actively monitoring to ensure the updates are working as expected and that there are no further disruptions. We will continue to closely observe performance and provide updates as needed.
- monitoring Sep 23, 2024, 07:29 PM UTC
Our engineers have resolved an issue and continue to monitor the performance now that all NXT have sync'd
- resolved Sep 26, 2024, 02:01 PM UTC
This incident has been resolved.
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