Resolved after 6 days 4 hours, affecting Raise Prompts - US Region and Web App & Database - US Region, on September 26, 2024.
Several fixes were implemented 9/27; emails sent as expected 9/30; monitoring performance throughout the day.
Affected components
Update timeline
- investigating Sep 26, 2024, 02:06 PM UTC
Our engineering team is actively aware of the slowdown occurring on Raise, which is contributing to delayed First Drafts and interruptions. They are currently investigating the issue to resolve it as quickly as possible. We appreciate your patience while we work to address this.
- investigating Sep 26, 2024, 04:45 PM UTC
Our engineers are continuing to investigate this matter. In the meantime, we would like to inform you that the following functions are now operational: • Requesting First Drafts • Receiving First Drafts • Follow-ups are being sent Please note that the Rapid Fire First Draft feature is still not functioning. As a result, taking action on a First Draft will not automatically trigger the sending of another prompt to your Inbox.
- investigating Sep 26, 2024, 07:29 PM UTC
Users are currently unable to log into MyRaise due to this matter. Our team is actively working to resolve the problem and restore access as quickly as possible.
- monitoring Sep 30, 2024, 04:00 PM UTC
Several fixes were implemented 9/27; emails sent as expected 9/30; monitoring performance throughout the day.
- resolved Oct 02, 2024, 06:19 PM UTC
This incident has been resolved.
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