Graduway incident

Advance - US Region - 502 Bad Gateway Errors

Resolved after 16 minutes, affecting Web App, Database & API - US Region, on February 20, 2025.

resolved Feb 20, 2025, 04:37 PM UTC

Error rates are holding at normal levels and server resources are now comfortably meeting the demand load with a significant buffer. This incident is resolved. Please consider subscribing to this page for future updates.

Started
Feb 20, 2025, 04:20 PM UTC
Resolved
Feb 20, 2025, 04:37 PM UTC
Duration
16m
Detected by Pingoru
Feb 20, 2025, 04:20 PM UTC

Affected components

Web App, Database & API - US Region

Update timeline

  1. identified Feb 20, 2025, 04:20 PM UTC

    Our engineers have identified a load spike in the US region causing 502 Bad Gateway errors across the region. We are currently doubling server capacity to meet demand. Please continue to follow this page for updates.

  2. identified Feb 20, 2025, 04:26 PM UTC

    Scaling is in progress and error rates are reducing. We are continuing to spin up additional servers to meet demand. Please continue to follow this page for updates.

  3. monitoring Feb 20, 2025, 04:30 PM UTC

    Scaling is complete and performance has returned to optimal levels. We are continuing to monitor for any issues.

  4. resolved Feb 20, 2025, 04:37 PM UTC

    Error rates are holding at normal levels and server resources are now comfortably meeting the demand load with a significant buffer. This incident is resolved. Please consider subscribing to this page for future updates.

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