GoTab Outage History

GoTab degraded View live status →

GoTab had 20 outages in the last 2 years totaling 138h 8m of downtime — averaging 0.8 incidents per month.

There were 20 GoTab outages since October 13, 2024 totaling 138h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gotab.io

Major May 9, 2026

Platform Latency

Detected by Pingoru
May 09, 2026, 12:27 AM UTC
Resolved
May 09, 2026, 01:13 AM UTC
Duration
45m
Affected: Point of Sale (POS)Card-Present Payment SystemKitchen Display System (KDS)
Timeline · 4 updates
  1. investigating May 09, 2026, 12:27 AM UTC

    We are currently investigating reported latency issues impacting POS and KDS displays.

  2. monitoring May 09, 2026, 12:31 AM UTC

    We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.

  3. monitoring May 09, 2026, 01:11 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 09, 2026, 01:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2026

Tap to Pay Payment Failures

Detected by Pingoru
Mar 06, 2026, 06:39 PM UTC
Resolved
Mar 11, 2026, 05:07 PM UTC
Duration
4d 22h
Affected: Point of Sale (POS)Card-Present Payment System
Timeline · 3 updates
  1. investigating Mar 06, 2026, 06:39 PM UTC

    Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.

  2. investigating Mar 07, 2026, 04:34 PM UTC

    Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.

  3. resolved Mar 11, 2026, 05:07 PM UTC

    Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.

Read the full incident report →

Minor February 26, 2026

System Latency

Detected by Pingoru
Feb 26, 2026, 06:33 PM UTC
Resolved
Feb 26, 2026, 08:56 PM UTC
Duration
2h 23m
Affected: Point of Sale (POS)KioskManager Dashboard
Timeline · 4 updates
  1. investigating Feb 26, 2026, 06:33 PM UTC

    We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.

  2. investigating Feb 26, 2026, 07:31 PM UTC

    We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.

  3. monitoring Feb 26, 2026, 07:55 PM UTC

    We are observing a return to normal request latency levels after implementing mitigations.

  4. resolved Feb 26, 2026, 08:56 PM UTC

    All system monitors are continuing to report health metrics within expected ranges.

Read the full incident report →

Critical February 18, 2026

Support chat unavailable

Detected by Pingoru
Feb 18, 2026, 02:02 AM UTC
Resolved
Feb 18, 2026, 03:01 AM UTC
Duration
59m
Affected: Chat Support
Timeline · 3 updates
  1. investigating Feb 18, 2026, 02:02 AM UTC

    GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.

  2. identified Feb 18, 2026, 02:39 AM UTC

    We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.

  3. resolved Feb 18, 2026, 03:01 AM UTC

    Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.

Read the full incident report →

Critical December 4, 2025

QR and Kiosk ordering incident

Detected by Pingoru
Dec 04, 2025, 03:41 PM UTC
Resolved
Dec 04, 2025, 04:01 PM UTC
Duration
19m
Affected: QR OrderingKiosk
Timeline · 3 updates
  1. identified Dec 04, 2025, 03:41 PM UTC

    We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.

  2. monitoring Dec 04, 2025, 03:46 PM UTC

    QR and kiosk ordering has been re-enabled and a permanent fix is underway.

  3. resolved Dec 04, 2025, 04:01 PM UTC

    QR and kiosk ordering has been restored

Read the full incident report →

Critical November 18, 2025

System outage

Detected by Pingoru
Nov 18, 2025, 12:12 PM UTC
Resolved
Nov 18, 2025, 03:13 PM UTC
Duration
3h
Affected: Uptime
Timeline · 6 updates
  1. investigating Nov 18, 2025, 12:12 PM UTC

    GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. investigating Nov 18, 2025, 12:28 PM UTC

    We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.

  3. investigating Nov 18, 2025, 01:02 PM UTC

    Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.

  4. investigating Nov 18, 2025, 02:05 PM UTC

    We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.

  5. monitoring Nov 18, 2025, 02:45 PM UTC

    We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.

  6. resolved Nov 18, 2025, 03:13 PM UTC

    Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.

Read the full incident report →

Minor September 26, 2025

Chat Platform Outage

Detected by Pingoru
Sep 26, 2025, 11:42 PM UTC
Resolved
Sep 27, 2025, 12:28 AM UTC
Duration
46m
Affected: Chat Support
Timeline · 2 updates
  1. investigating Sep 26, 2025, 11:42 PM UTC

    We are currently aware of an outage with our chat support platform. Please call or text our Support line at (703) 552-4690 if in need of immediate assistance.

  2. resolved Sep 27, 2025, 12:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2025

Text Notifications

Detected by Pingoru
Aug 28, 2025, 07:35 PM UTC
Resolved
Aug 28, 2025, 08:50 PM UTC
Duration
1h 14m
Affected: SMS
Timeline · 5 updates
  1. investigating Aug 28, 2025, 07:35 PM UTC

    A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.

  2. investigating Aug 28, 2025, 07:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 28, 2025, 07:40 PM UTC

    We are continuing to investigate this issue.

  4. identified Aug 28, 2025, 08:18 PM UTC

    We are seeing a return to normal activity from our text provider but are continuing to monitor.

  5. resolved Aug 28, 2025, 08:50 PM UTC

    Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.

Read the full incident report →

Notice June 26, 2025

Mobile Card Entry Issue

Detected by Pingoru
Jun 26, 2025, 01:31 PM UTC
Resolved
Jun 19, 2025, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 26, 2025, 01:31 PM UTC

    We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.

Read the full incident report →

Major June 12, 2025

Intermittent cloud connectivity issues

Detected by Pingoru
Jun 12, 2025, 06:52 PM UTC
Resolved
Jun 12, 2025, 09:33 PM UTC
Duration
2h 40m
Affected: Cloudflare Workers
Timeline · 6 updates
  1. investigating Jun 12, 2025, 06:52 PM UTC

    We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/

  2. identified Jun 12, 2025, 07:20 PM UTC

    Cloudflare is reporting that the source of the issue has been identified and recovery is underway.

  3. identified Jun 12, 2025, 07:43 PM UTC

    Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.

  4. identified Jun 12, 2025, 08:04 PM UTC

    Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.

  5. monitoring Jun 12, 2025, 08:47 PM UTC

    Cloudflare reports that the core affected services are restored and are being monitored for recovery.

  6. resolved Jun 12, 2025, 09:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

Sales Page Delay

Detected by Pingoru
Jun 10, 2025, 06:01 PM UTC
Resolved
Jun 10, 2025, 07:44 PM UTC
Duration
1h 43m
Affected: Manager Dashboard
Timeline · 4 updates
  1. investigating Jun 10, 2025, 06:01 PM UTC

    Our team is currently investigating a delay in sales page information updating. This will also affect the PMIX and Sales information within the GoTab Manager app.

  2. investigating Jun 10, 2025, 06:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 10, 2025, 06:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jun 10, 2025, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 7, 2025

Manual card entry issues for some users

Detected by Pingoru
May 07, 2025, 07:01 PM UTC
Resolved
May 07, 2025, 08:47 PM UTC
Duration
1h 45m
Affected: Card-Not-Present Payment System
Timeline · 3 updates
  1. investigating May 07, 2025, 07:01 PM UTC

    We are investigating an issue affecting manual card entry on the POS as well as guest-initiated attempts to save a credit card to their GoTab profile for QR ordering. Travel hospitality operators with Property Management System integrations who use guest folio lookups are affected as well.

  2. investigating May 07, 2025, 07:38 PM UTC

    We are continuing to investigate the ongoing issue. Further details will be posted as they become available.

  3. resolved May 07, 2025, 08:47 PM UTC

    The issue has been identified and resolved. We are continuing to monitor for anomalies.

Read the full incident report →

Major April 26, 2025

QR and kiosk ordering inaccessible

Detected by Pingoru
Apr 26, 2025, 12:52 PM UTC
Resolved
Apr 26, 2025, 01:23 PM UTC
Duration
30m
Affected: QR OrderingKiosk
Timeline · 3 updates
  1. identified Apr 26, 2025, 12:52 PM UTC

    QR and kiosk ordering is experiencing intermittent slow loading for some customers. We have identified the issue and working toward a resolution.

  2. monitoring Apr 26, 2025, 01:10 PM UTC

    QR and kiosk ordering has been restored. We are continuing to monitor systems for stability.

  3. resolved Apr 26, 2025, 01:23 PM UTC

    All systems have been restored. If any POS displays are showing an offline message, please exit, close and restart the app.

Read the full incident report →

Notice April 26, 2025

POS App Failing to Load

Detected by Pingoru
Apr 26, 2025, 12:15 PM UTC
Resolved
Apr 26, 2025, 01:09 PM UTC
Duration
54m
Affected: Point of Sale (POS)Customer Facing Display (CFD)Kiosk
Timeline · 4 updates
  1. investigating Apr 26, 2025, 12:51 PM UTC

    Our team is currently aware of an issue with our POS app affecting the POS, CFD and Kiosk

  2. investigating Apr 26, 2025, 12:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 26, 2025, 01:08 PM UTC

    The team was able to identify the issue affecting the POS app. For any POS, CFD or Kiosks. Swipe the app away and come back in.

  4. resolved Apr 26, 2025, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025

POS receipt printing disruption

Detected by Pingoru
Apr 22, 2025, 02:36 PM UTC
Resolved
Apr 22, 2025, 02:58 PM UTC
Duration
21m
Affected: Print Services
Timeline · 3 updates
  1. identified Apr 22, 2025, 02:36 PM UTC

    We have identified an issue affecting printing of guest receipts and credit signature slips from POS workstations. A fix is already underway and will be deployed very shortly.

  2. monitoring Apr 22, 2025, 02:47 PM UTC

    Receipt printing services have been restored. We recommend logging out of the POS and logging back in with your assigned PIN to ensure your workstations have the latest updates.

  3. resolved Apr 22, 2025, 02:58 PM UTC

    Receipt processing & printing has been restored.

Read the full incident report →

Minor April 17, 2025

CFD Overlay

Detected by Pingoru
Apr 17, 2025, 03:30 PM UTC
Resolved
Apr 17, 2025, 04:43 PM UTC
Duration
1h 13m
Affected: Customer Facing Display (CFD)
Timeline · 4 updates
  1. investigating Apr 17, 2025, 03:53 PM UTC

    Our team has currently identified an issue with additional overlays on CFD resulting in difficulty or inability to proceed beyond tipping screen.

  2. identified Apr 17, 2025, 04:00 PM UTC

    The issue has been isolated and the team is implementing a fix.

  3. identified Apr 17, 2025, 04:14 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Apr 17, 2025, 04:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 12, 2025

Slow POS login

Detected by Pingoru
Apr 12, 2025, 11:11 AM UTC
Resolved
Apr 06, 2025, 01:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 12, 2025, 11:11 AM UTC

    On 4/6/25, a number of customers reported experiencing intermittent slow login to the POS after PIN entry, followed by a prolonged loading screen. In some cases, a subset of customers also reported seeing a blank screen after logging into the POS. The issue was traced to latency in receiving responses from our Redis caching database. An investigation revealed a significant number of blocking calls that caused some requests to be paused while previous requests were being serviced. Our engineers increased resource allocation to the database as an immediate measure of relief and subsequently optimized the usage of Redis within our applications to reduce the number of calls and to also reduce the size of stored payloads. This optimization took place incrementally between 4/7/25 and 4/10/25, during which time we observed performance improvements on the order of several magnitudes.

Read the full incident report →

Critical November 14, 2024

Payments gateway service disruption

Detected by Pingoru
Nov 14, 2024, 03:04 PM UTC
Resolved
Nov 14, 2024, 04:05 PM UTC
Duration
1h
Affected: Card-Present Payment System
Timeline · 4 updates
  1. investigating Nov 14, 2024, 03:04 PM UTC

    We are aware of an ongoing incident with Adyen payments that is causing delays and timeouts. Adyen's engineering team is currently investigating. The latest status updates are posted on https://status.adyen.com/

  2. identified Nov 14, 2024, 03:15 PM UTC

    Adyen reports they have identified the root cause of the issue and are actively working on a resolution.

  3. monitoring Nov 14, 2024, 03:28 PM UTC

    We are seeing a restoration of Adyen services and are monitoring updates from their engineering team.

  4. resolved Nov 14, 2024, 04:05 PM UTC

    Adyen is reporting the incident has been resolved.

Read the full incident report →