GoTab experienced a major incident on June 12, 2025 affecting Cloudflare Workers, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:52 PM UTC
We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/
- identified Jun 12, 2025, 07:20 PM UTC
Cloudflare is reporting that the source of the issue has been identified and recovery is underway.
- identified Jun 12, 2025, 07:43 PM UTC
Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.
- identified Jun 12, 2025, 08:04 PM UTC
Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.
- monitoring Jun 12, 2025, 08:47 PM UTC
Cloudflare reports that the core affected services are restored and are being monitored for recovery.
- resolved Jun 12, 2025, 09:33 PM UTC
This incident has been resolved.