GoTab experienced a notice incident on June 26, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 26, 2025, 01:31 PM UTC
We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.