Gorgias experienced a major incident on October 20, 2025 affecting us-east1-635c and us-east4-65cd and 1 more component, lasting 15h 57m. The incident has been resolved; the full update timeline is below.
Affected components
us-east1-635cus-east4-65cdus-east1-2607aus-southeast1-fcb9europe-west3-86c1us-central1-d8ffus-east4-5f09europe-west1-c511us-central1-c433us-east1-c94b
Update timeline
- investigating Oct 20, 2025, 08:00 PM UTC
Related to the widespread issues observed today, we're experiencing delays processing Shopify updates
- identified Oct 20, 2025, 09:49 PM UTC
We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.
- monitoring Oct 21, 2025, 12:10 AM UTC
We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.
- resolved Oct 21, 2025, 11:57 AM UTC
All the systems are now fully operational.