Gorgias incident
Delay in receiving the realtime updates for the changes in the Customer widget
Minor Vendor's status page →
Resolved after 1 hour 5 minutes, affecting Web App and us-east1-c94b, on October 27, 2025.
The issue has been mitigated, and we will continue to monitor the results. The latency for real-time updates should be back to normal.
Affected components
Web Appus-east1-c94b
Update timeline
- identified Oct 27, 2025, 04:15 PM UTC
We are experiencing delays in receiving real-time updates for changes to the Customer widget. We are currently working on mitigating the issue.
- monitoring Oct 27, 2025, 04:57 PM UTC
The issue has been mitigated, and we will continue to monitor the results. The latency for real-time updates should be back to normal.
- resolved Oct 27, 2025, 05:20 PM UTC
This incident has been resolved.
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