Gorgias incident

Delay in receiving the realtime updates for the changes in the Customer widget

Minor Resolved View vendor source →

Gorgias experienced a minor incident on October 27, 2025 affecting Web App and us-east1-c94b, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 04:15 PM UTC
Resolved
Oct 27, 2025, 05:20 PM UTC
Duration
1h 5m
Detected by Pingoru
Oct 27, 2025, 04:15 PM UTC

Affected components

Web Appus-east1-c94b

Update timeline

  1. identified Oct 27, 2025, 04:15 PM UTC

    We are experiencing delays in receiving real-time updates for changes to the Customer widget. We are currently working on mitigating the issue.

  2. monitoring Oct 27, 2025, 04:57 PM UTC

    The issue has been mitigated, and we will continue to monitor the results. The latency for real-time updates should be back to normal.

  3. resolved Oct 27, 2025, 05:20 PM UTC

    This incident has been resolved.