Gorgias incident

AI agent replies might refer to stale Shopify information

Major Resolved View vendor source →

Gorgias experienced a major incident on November 11, 2025 affecting AI Agent and europe-west3-86c1, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 03:45 PM UTC
Resolved
Nov 11, 2025, 07:37 PM UTC
Duration
3h 52m
Detected by Pingoru
Nov 11, 2025, 03:45 PM UTC

Affected components

AI Agenteurope-west3-86c1

Update timeline

  1. identified Nov 11, 2025, 03:45 PM UTC

    Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates. We are continuing to work on a solution to resolve this issue.

  2. monitoring Nov 11, 2025, 07:11 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Nov 11, 2025, 07:37 PM UTC

    This incident has been resolved.