Gorgias incident
AI agent replies might refer to stale Shopify information
Major Vendor's status page →
Resolved after 3 hours 52 minutes, affecting AI Agent and europe-west3-86c1, on November 11, 2025.
A fix has been implemented, and we are monitoring the results.
Affected components
AI Agenteurope-west3-86c1
Update timeline
- identified Nov 11, 2025, 03:45 PM UTC
Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates. We are continuing to work on a solution to resolve this issue.
- monitoring Nov 11, 2025, 07:11 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 11, 2025, 07:37 PM UTC
This incident has been resolved.
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