Resolved after 1 hour 31 minutes, affecting AI Agent and Customer Help Center website, on November 14, 2025.
The fix is being rolled out progressively, and we can see that help centers are starting to load one by one
Affected components
AI AgentCustomer Help Center website
Update timeline
- investigating Nov 14, 2025, 11:57 AM UTC
We are currently investigating this issue.
- identified Nov 14, 2025, 12:30 PM UTC
We found a root cause of the issue and working on the fix
- monitoring Nov 14, 2025, 12:50 PM UTC
The fix is being rolled out progressively, and we can see that help centers are starting to load one by one
- resolved Nov 14, 2025, 01:29 PM UTC
This incident has been resolved.
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