Gorgias incident

Help centers are not loading

Major Resolved View vendor source →

Gorgias experienced a major incident on November 14, 2025 affecting AI Agent and Customer Help Center website, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 11:57 AM UTC
Resolved
Nov 14, 2025, 01:29 PM UTC
Duration
1h 31m
Detected by Pingoru
Nov 14, 2025, 11:57 AM UTC

Affected components

AI AgentCustomer Help Center website

Update timeline

  1. investigating Nov 14, 2025, 11:57 AM UTC

    We are currently investigating this issue.

  2. identified Nov 14, 2025, 12:30 PM UTC

    We found a root cause of the issue and working on the fix

  3. monitoring Nov 14, 2025, 12:50 PM UTC

    The fix is being rolled out progressively, and we can see that help centers are starting to load one by one

  4. resolved Nov 14, 2025, 01:29 PM UTC

    This incident has been resolved.