Resolved after 1 hour 43 minutes, affecting us-east1-635c and Web App and 1 more, on March 2, 2026.
This incident has been resolved. There was no data loss, statistics are now up-to-date
Affected components
us-east1-635cWeb Appus-east4-65cdus-east1-2607aus-southeast1-fcb9europe-west3-86c1us-central1-d8ffus-east4-5f09europe-west1-c511us-central1-c433
Update timeline
- investigating Mar 02, 2026, 09:14 AM UTC
There is a delay in processing Knowledge (guidances, HC articles, snippets) statistics. "Impact" and "Recent tickets" sections of Knowledge Hub show outdated results. We are working to fix the issue.
- identified Mar 02, 2026, 09:36 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 02, 2026, 10:57 AM UTC
This incident has been resolved. There was no data loss, statistics are now up-to-date
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