Gorgias incident
Knowledge Hub Impact / Recent tickets not up-to-date
Affected components
us-east1-635cWeb Appus-east4-65cdus-east1-2607aus-southeast1-fcb9europe-west3-86c1us-central1-d8ffus-east4-5f09europe-west1-c511us-central1-c433us-east1-c94beurope-west4-e7f4
Update timeline
- investigating Mar 02, 2026, 09:14 AM UTC
There is a delay in processing Knowledge (guidances, HC articles, snippets) statistics. "Impact" and "Recent tickets" sections of Knowledge Hub show outdated results. We are working to fix the issue.
- identified Mar 02, 2026, 09:36 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 02, 2026, 10:57 AM UTC
This incident has been resolved. There was no data loss, statistics are now up-to-date
Looking to track Gorgias downtime and outages?
Pingoru polls Gorgias's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Gorgias reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Gorgias alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Gorgias for free
5 free monitors · No credit card required