Gorgias incident

Knowledge Hub Impact / Recent tickets not up-to-date

Minor Resolved View vendor source →

Gorgias experienced a minor incident on March 2, 2026 affecting us-east1-635c and Web App and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 09:14 AM UTC
Resolved
Mar 02, 2026, 10:57 AM UTC
Duration
1h 43m
Detected by Pingoru
Mar 02, 2026, 09:14 AM UTC

Affected components

us-east1-635cWeb Appus-east4-65cdus-east1-2607aus-southeast1-fcb9europe-west3-86c1us-central1-d8ffus-east4-5f09europe-west1-c511us-central1-c433

Update timeline

  1. investigating Mar 02, 2026, 09:14 AM UTC

    There is a delay in processing Knowledge (guidances, HC articles, snippets) statistics. "Impact" and "Recent tickets" sections of Knowledge Hub show outdated results. We are working to fix the issue.

  2. identified Mar 02, 2026, 09:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 02, 2026, 10:57 AM UTC

    This incident has been resolved. There was no data loss, statistics are now up-to-date