Go1 experienced a critical incident on September 18, 2025 affecting Go1, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Go1
Update timeline
- investigating Sep 18, 2025, 06:31 AM UTC
Our team has identified an error impacting multiple accounts and is actively investigating 18 Sep 16:29PM AEST
- monitoring Sep 18, 2025, 06:45 AM UTC
Service to the Go1 Portal has been restored. All users should now have access, and we are continuing to closely monitor system performance. ( 18 Sep 16:35 PM AEST )
- resolved Sep 18, 2025, 07:20 AM UTC
A surge in traffic caused a denial of service on our gateways. We have fixed the cause, and our gateways are now operating normally. We will continue to monitor to ensure traffic levels remain stable.