Go1 incident

Issue with notification delivery, exports and Welcome emails

Major Resolved View vendor source →

Go1 experienced a major incident on October 9, 2025 affecting Go1 and API and 1 more component, lasting 5h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 09:15 PM UTC
Resolved
Oct 10, 2025, 02:58 AM UTC
Duration
5h 43m
Detected by Pingoru
Oct 09, 2025, 09:15 PM UTC

Affected components

Go1APIThird Party LMS Integrations

Update timeline

  1. investigating Oct 09, 2025, 09:15 PM UTC

    Our team is currently investigating an issue impacting notifications delivery for some portals. Other functionality remains operational. We will provide an update as soon as information is available.

  2. investigating Oct 09, 2025, 10:13 PM UTC

    We continue to investigate this issue.

  3. investigating Oct 09, 2025, 11:43 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 10, 2025, 01:37 AM UTC

    A fix has been implemented and we're currently monitoring the results. We should start seeing the notification services back to normal as expected. Apologies for any inconvenience caused.

  5. resolved Oct 10, 2025, 02:58 AM UTC

    We are glad to inform that the issue has been resolved now. Apologies for any inconvenience caused.