Go1 experienced a minor incident on November 17, 2025 affecting Go1, lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Go1
Update timeline
- investigating Nov 17, 2025, 05:52 PM UTC
We have identified sporadic issues with password notification delivery failing for direct users of Go1 attempting to reset their password manually. Our team is actively reviewing scope of impact and performance impact. Learners impacted may be unable to successfully reset their passwords at this time. If you need immediate support while we continue to investigate this issue, please reach out to Support.
- resolved Nov 17, 2025, 10:55 PM UTC
We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused.