Go1 experienced a minor incident on July 30, 2026 affecting Go1, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2026, 12:57 PM UTC
We’ve determined that some users may encounter a generic error in Go1 Learn when creating a user or viewing User Details from the People tab. User management workflows may be affected. We’re working to restore normal functionality.
- identified Jul 30, 2026, 01:19 PM UTC
We have identified the cause of an issue affecting user management in the Go1 Learn People tab. Some administrators may encounter a generic error when creating a user or viewing user details. A fix is being deployed. We will provide a further update once deployment is complete and the service has been validated.
- resolved Jul 30, 2026, 01:34 PM UTC
The profile page issue affecting some customer portals is now resolved. We have confirmed that profile access and user creation are working again on affected portals, and we are no longer seeing the earlier error there.