Go1 experienced a major incident on September 15, 2026 affecting Go1 and API and 1 more component, lasting 7h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 04:10 PM UTC
We are experiencing intermittent issues with logging in to the Go1 system. We are currently investigating the problems on our platform.
- investigating Sep 15, 2026, 04:11 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 15, 2026, 07:07 PM UTC
Login and authentication services are stable while still being monitored for any reported errors.
- resolved Sep 15, 2026, 11:35 PM UTC
Authentication services have remained stable, and users are able to log in normally. We identified that a high-volume scheduled integration process caused a sudden increase in login-related background updates. This placed unexpected load on supporting services and resulted in intermittent login failures for some customers. We are implementing improvements to process these non-critical updates separately from the login flow. This will help ensure that background processing issues do not prevent users from accessing Go1. We apologise for the disruption and appreciate your patience while we investigated and resolved this incident.