Go1 Outage History

Go1 degraded · 1 active incident View live status →

Go1 had 25 outages in the last 2 years totaling 98h 34m of downtime — averaging 1 incident per month.

There were 25 Go1 outages since July 19, 2024 totaling 98h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.go1.com

Major May 29, 2026

Go1 Content playback issue

Detected by Pingoru
May 29, 2026, 05:46 AM UTC
Resolved
May 29, 2026, 12:39 PM UTC
Duration
6h 52m
Affected: Go1
Timeline · 4 updates
  1. investigating May 29, 2026, 05:46 AM UTC

    We are currently investigating an issue where some content may intermittently fail to launch or play in the Go1 player.

  2. identified May 29, 2026, 09:42 AM UTC

    We’ve identified an issue affecting some client-created interactive and SCORM-style content where content may fail during the player launch process. In affected cases, the player shell can load but the interactive launch step may return an error, preventing the content from opening successfully. We’re actively investigating affected learning objects and applying remediation while we work on the broader fix.

  3. identified May 29, 2026, 09:43 AM UTC

    The issue has identified and mitigation efforts are currently underway.

  4. resolved May 29, 2026, 12:39 PM UTC

    We’ve applied remediation for the issue affecting some client-created interactive and SCORM-style content in the Go1 player, and affected content should now be launching normally. We’ll continue to monitor closely to ensure playback remains stable.

Read the full incident report →

Major May 26, 2026

Scheduled Maintenance

Detected by Pingoru
May 26, 2026, 01:52 AM UTC
Resolved
May 26, 2026, 02:32 AM UTC
Duration
39m
Affected: Go1APIThird Party LMS Integrations
Timeline · 2 updates
  1. investigating May 26, 2026, 01:52 AM UTC

    We are currently having issues around portal access, and the team is now investigating.

  2. resolved May 26, 2026, 02:32 AM UTC

    This incident has been resolved. Apologies for any inconvenience caused.

Read the full incident report →

Minor May 11, 2026

Go1 portal login ( SSO error )

Detected by Pingoru
May 11, 2026, 12:51 PM UTC
Resolved
May 11, 2026, 01:32 PM UTC
Duration
41m
Affected: Go1
Timeline · 3 updates
  1. identified May 11, 2026, 12:51 PM UTC

    We found issues with login due to SSO errors. We are currently investigating the problems in our platform.

  2. identified May 11, 2026, 01:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 11, 2026, 01:32 PM UTC

    The intermittent single sign-on login failures caused by a scaling issue in our authentication service between 22:06 and 22:37 AEST are resolved. The service automatically recovered at 22:37 AEST, and all sign-on attempts have been succeeding since. We are tuning the autoscaler to help prevent recurrence.

Read the full incident report →

Major May 8, 2026

Go1 portal login and Aunthentication issues

Detected by Pingoru
May 08, 2026, 03:39 AM UTC
Resolved
May 08, 2026, 05:24 AM UTC
Duration
1h 45m
Affected: Go1Third Party LMS Integrations
Timeline · 5 updates
  1. investigating May 08, 2026, 03:39 AM UTC

    We found issues with login and loading the Go1 system. We are currently investigating the problems in our platform.

  2. identified May 08, 2026, 03:41 AM UTC

    The issue has been identified. A fix is currently being worked on and will be implemented.

  3. monitoring May 08, 2026, 03:55 AM UTC

    A fix has been implemented and we're currently monitoring the results. We should start seeing the services back to normal as expected.

  4. monitoring May 08, 2026, 05:12 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 08, 2026, 05:24 AM UTC

    We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

Read the full incident report →

Minor April 14, 2026

Go1 service disruptions

Detected by Pingoru
Apr 14, 2026, 01:01 AM UTC
Resolved
Apr 14, 2026, 02:13 AM UTC
Duration
1h 12m
Affected: Go1Third Party LMS Integrations
Timeline · 2 updates
  1. monitoring Apr 14, 2026, 01:01 AM UTC

    Our team is currently experiencing service disruptions and are investigating. We will continue to monitor the situation and provide updates as soon as the service is fully restored

  2. resolved Apr 14, 2026, 02:13 AM UTC

    The services are back up and running. Thank you for your patience while we worked to restore services.

Read the full incident report →

Notice April 13, 2026

Go1 Portal access and a partner access token issue

Detected by Pingoru
Apr 13, 2026, 02:26 AM UTC
Resolved
Apr 13, 2026, 02:43 AM UTC
Duration
17m
Affected: Go1APIThird Party LMS Integrations
Timeline · 2 updates
  1. investigating Apr 13, 2026, 02:26 AM UTC

    We are currently investigating an issue with the login and generate the access tokens

  2. resolved Apr 13, 2026, 02:43 AM UTC

    Our team has fixed the connection issue. Users should now be able to log in successfully, and access token generation is functioning as expected. Thank you for your patience while we worked to restore access.

Read the full incident report →

Notice April 8, 2026

Go1 Authentication Server experienced a brief connection outage

Detected by Pingoru
Apr 08, 2026, 06:40 AM UTC
Resolved
Apr 08, 2026, 07:26 AM UTC
Duration
46m
Affected: Go1API
Timeline · 6 updates
  1. investigating Apr 08, 2026, 06:40 AM UTC

    We are currently investigating an issue with the database connection outage that occurred around 3:30 AEST.

  2. identified Apr 08, 2026, 06:53 AM UTC

    Our team has determined that there is a connection issue with the database. The Go1 login service may be affected.

  3. investigating Apr 08, 2026, 07:14 AM UTC

    Our team have fixed the connection issue. Users should be able to log in now after refreshing the page. We are monitoring the traffic, and it has started to decrease.

  4. investigating Apr 08, 2026, 07:14 AM UTC

    Our team have fixed the connection issue. Users should be able to log in now after refreshing the page. We are monitoring the traffic, and it has started to decrease.

  5. monitoring Apr 08, 2026, 07:16 AM UTC

    Our team have fixed the connection issue. Users should be able to log in now after refreshing the page. We are monitoring the traffic, and it has started to decrease.

  6. resolved Apr 08, 2026, 07:26 AM UTC

    The database connection outage affecting multiple authentication and authorization services related to identity management has been resolved. We appreciate your patience and sincerely apologize for any inconvenience caused.

Read the full incident report →

Critical March 16, 2026

Enrollment Service is down -> Enrollments not reflecting in reports and assignments are failing

Detected by Pingoru
Mar 16, 2026, 01:03 AM UTC
Resolved
Mar 16, 2026, 05:58 PM UTC
Duration
16h 55m
Affected: Go1APIThird Party LMS Integrations
Timeline · 6 updates
  1. investigating Mar 16, 2026, 01:03 AM UTC

    We are currently investigating this issue.

  2. identified Mar 16, 2026, 01:25 AM UTC

    We’ve identified the issue and the team is actively working on a solution. We’ll provide an update as soon as the fix is in place. Thank you for your patience.

  3. monitoring Mar 16, 2026, 02:15 AM UTC

    A fix has been implemented, and we are monitoring the system to ensure full restoration. We will share further updates as soon as the service is confirmed stable. Thank you for your continued patience.

  4. monitoring Mar 16, 2026, 04:34 AM UTC

    The enrollment services are currently operating at a slower pace than usual. We are continuing to monitor for any further issues.

  5. monitoring Mar 16, 2026, 06:18 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 16, 2026, 05:58 PM UTC

    The issue with our enrollment service has been resolved. Assignments and enrollments are now working as expected—apologies for any inconvenience caused.

Read the full incident report →

Critical November 18, 2025

Go1 Portal Access Issue

Detected by Pingoru
Nov 18, 2025, 12:52 PM UTC
Resolved
Nov 18, 2025, 02:49 PM UTC
Duration
1h 57m
Affected: Go1
Timeline · 4 updates
  1. monitoring Nov 18, 2025, 12:52 PM UTC

    Our team is currently experiencing service disruptions due to an issue within the Cloudflare Global Network. We will continue to monitor the situation and provide updates as soon as the service is fully restored

  2. monitoring Nov 18, 2025, 12:56 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Nov 18, 2025, 01:34 PM UTC

    The issue is still ongoing. Our team is continuously monitoring updates from Cloudflare's side, while they continue working on the fixes.

  4. resolved Nov 18, 2025, 02:49 PM UTC

    Cloudflare has implemented a fix and we are seeing services recover. We will continue to monitor for updates and adjust the incident if we identify any outages or degraded services.

Read the full incident report →

Minor November 17, 2025

Password Reset Notification Issue – Go1 Learners

Detected by Pingoru
Nov 17, 2025, 05:52 PM UTC
Resolved
Nov 17, 2025, 10:55 PM UTC
Duration
5h 3m
Affected: Go1
Timeline · 2 updates
  1. investigating Nov 17, 2025, 05:52 PM UTC

    We have identified sporadic issues with password notification delivery failing for direct users of Go1 attempting to reset their password manually. Our team is actively reviewing scope of impact and performance impact. Learners impacted may be unable to successfully reset their passwords at this time. If you need immediate support while we continue to investigate this issue, please reach out to Support.

  2. resolved Nov 17, 2025, 10:55 PM UTC

    We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused.

Read the full incident report →

Minor October 15, 2025

Experiencing delay in notification delivery, exports and Welcome emails

Detected by Pingoru
Oct 15, 2025, 03:37 AM UTC
Resolved
Oct 15, 2025, 03:48 AM UTC
Duration
10m
Affected: Go1API
Timeline · 2 updates
  1. identified Oct 15, 2025, 03:37 AM UTC

    The issue has been identified, and a fix is being implemented.

  2. resolved Oct 15, 2025, 03:48 AM UTC

    We are glad to inform that the issue has been resolved now, and the notifications should be functioning as expected. Apologies for any inconvenience caused.

Read the full incident report →

Major October 13, 2025

Issue with Welcome notifications

Detected by Pingoru
Oct 13, 2025, 12:53 AM UTC
Resolved
Oct 13, 2025, 04:04 AM UTC
Duration
3h 11m
Affected: Go1API
Timeline · 3 updates
  1. investigating Oct 13, 2025, 12:53 AM UTC

    Our team is currently investigating an issue impacting notifications delivery for some portals. Some customers may experience delays in sending welcome emails to new users Other functionality remains operational. We will provide an update as soon as information is available.

  2. monitoring Oct 13, 2025, 01:03 AM UTC

    A fix has been implemented and we're currently monitoring the results.

  3. resolved Oct 13, 2025, 04:04 AM UTC

    We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused.

Read the full incident report →

Major October 9, 2025

Issue with notification delivery, exports and Welcome emails

Detected by Pingoru
Oct 09, 2025, 09:15 PM UTC
Resolved
Oct 10, 2025, 02:58 AM UTC
Duration
5h 43m
Affected: Go1APIThird Party LMS Integrations
Timeline · 5 updates
  1. investigating Oct 09, 2025, 09:15 PM UTC

    Our team is currently investigating an issue impacting notifications delivery for some portals. Other functionality remains operational. We will provide an update as soon as information is available.

  2. investigating Oct 09, 2025, 10:13 PM UTC

    We continue to investigate this issue.

  3. investigating Oct 09, 2025, 11:43 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 10, 2025, 01:37 AM UTC

    A fix has been implemented and we're currently monitoring the results. We should start seeing the notification services back to normal as expected. Apologies for any inconvenience caused.

  5. resolved Oct 10, 2025, 02:58 AM UTC

    We are glad to inform that the issue has been resolved now. Apologies for any inconvenience caused.

Read the full incident report →

Major September 22, 2025

Course Creation and Sharing Impacted – 404 Errors

Detected by Pingoru
Sep 22, 2025, 08:36 AM UTC
Resolved
Sep 22, 2025, 10:07 AM UTC
Duration
1h 31m
Affected: Go1
Timeline · 5 updates
  1. investigating Sep 22, 2025, 08:36 AM UTC

    Our team has identified an error causing delays with course creation and sharing, and we are actively investigating the issue.

  2. investigating Sep 22, 2025, 08:36 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 22, 2025, 08:45 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 22, 2025, 09:34 AM UTC

    We’ve redirected services to our primary database, and systems are beginning to stabilize. Our team is continuing to closely monitor performance.

  5. resolved Sep 22, 2025, 10:07 AM UTC

    The issue impacting course creation and sharing has now been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.

Read the full incident report →

Critical September 18, 2025

Unable to login or remain logged in

Detected by Pingoru
Sep 18, 2025, 06:31 AM UTC
Resolved
Sep 18, 2025, 07:20 AM UTC
Duration
49m
Affected: Go1
Timeline · 3 updates
  1. investigating Sep 18, 2025, 06:31 AM UTC

    Our team has identified an error impacting multiple accounts and is actively investigating 18 Sep 16:29PM AEST

  2. monitoring Sep 18, 2025, 06:45 AM UTC

    Service to the Go1 Portal has been restored. All users should now have access, and we are continuing to closely monitor system performance. ( 18 Sep 16:35 PM AEST )

  3. resolved Sep 18, 2025, 07:20 AM UTC

    A surge in traffic caused a denial of service on our gateways. We have fixed the cause, and our gateways are now operating normally. We will continue to monitor to ensure traffic levels remain stable.

Read the full incident report →

Minor September 10, 2025

Missing Premium Contents in Go1 Portals

Detected by Pingoru
Sep 10, 2025, 01:29 AM UTC
Resolved
Sep 10, 2025, 05:43 AM UTC
Duration
4h 14m
Affected: Go1APIThird Party LMS Integrations
Timeline · 4 updates
  1. identified Sep 10, 2025, 01:29 AM UTC

    Our team has identified the problem and is actively working on a fix.

  2. identified Sep 10, 2025, 02:20 AM UTC

    Fix in progress - We are applying a fix across our catalog now and full service should be restored in 120 minutes. Further updates in 60 minutes

  3. identified Sep 10, 2025, 03:29 AM UTC

    Fix in progress - We are continuing to apply fix, and we are already seeing content properly becoming available. The complete process might take a little longer time than expected. We will keep you updated.

  4. resolved Sep 10, 2025, 05:43 AM UTC

    The fix has been implemented successfully, and the issue is resolved. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.

Read the full incident report →

Minor August 27, 2025

User Management Performance Issues

Detected by Pingoru
Aug 27, 2025, 05:07 AM UTC
Resolved
Aug 27, 2025, 09:23 AM UTC
Duration
4h 16m
Affected: Go1API
Timeline · 3 updates
  1. investigating Aug 27, 2025, 05:07 AM UTC

    We are currently investigating an issue where some admins may experience delays or errors when loading or searching within the User Management page. Our engineering team is actively working to identify the cause and restore full functionality as soon as possible.

  2. monitoring Aug 27, 2025, 06:20 AM UTC

    Some admins may experience delays or errors when using User Management, including user search in the UI and via the public API, due to high system load. A temporary timeout has been applied to improve performance, and we are monitoring the situation.

  3. resolved Aug 27, 2025, 09:23 AM UTC

    Our team identified the root cause of the temporary disruption and implemented a fix. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.

Read the full incident report →

Notice July 29, 2025

Unable to access Go1 Learn (404 error)

Detected by Pingoru
Jul 29, 2025, 06:37 AM UTC
Resolved
Jul 29, 2025, 06:37 AM UTC
Duration
46s
Affected: Go1
Timeline · 3 updates
  1. investigating Jul 29, 2025, 06:33 AM UTC

    We’re currently experiencing a service disruption preventing learners from accessing the Go1 Learn Portal. Our Go1 Engineering team is actively working to identify the root cause and implement a solution.

  2. identified Jul 29, 2025, 06:37 AM UTC

    Our team has identified the problem and is actively working on a fix.

  3. resolved Jul 29, 2025, 06:37 AM UTC

    We’re pleased to let you know that the issue has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Notice July 24, 2025

Unable to change user information

Detected by Pingoru
Jul 24, 2025, 09:54 AM UTC
Resolved
Jul 24, 2025, 11:50 AM UTC
Duration
1h 55m
Affected: Go1API
Timeline · 4 updates
  1. investigating Jul 24, 2025, 09:54 AM UTC

    We're currently experiencing a service disruption preventing some customers from changing user details, changing roles or activating and deactivating users. Our Go1 Engineering team is actively working to identify the root cause and implement a solution.

  2. investigating Jul 24, 2025, 10:27 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 24, 2025, 11:02 AM UTC

    Our team has identified the problem and is actively working on a fix.

  4. resolved Jul 24, 2025, 11:50 AM UTC

    We’re pleased to let you know that the issue has now been resolved. The root cause was identified as a malfunction in the caching system, which has since been replaced. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Critical February 4, 2025

Learning Object service impacting playback.

Detected by Pingoru
Feb 04, 2025, 02:39 AM UTC
Resolved
Feb 04, 2025, 03:21 AM UTC
Duration
42m
Affected: Go1
Timeline · 3 updates
  1. investigating Feb 04, 2025, 02:39 AM UTC

    We're experiencing issues around content not being able to load in Go1 player and are currently looking into the issue.

  2. monitoring Feb 04, 2025, 02:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2025, 03:21 AM UTC

    We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

Read the full incident report →

Major October 16, 2024

Go1 portal login and loading issues

Detected by Pingoru
Oct 16, 2024, 08:34 PM UTC
Resolved
Oct 17, 2024, 06:07 AM UTC
Duration
9h 33m
Affected: Go1APIThird Party LMS Integrations
Timeline · 7 updates
  1. investigating Oct 16, 2024, 08:34 PM UTC

    We found issues with login and loading the Go1 system. We are currently investigating the problems in our platform.

  2. identified Oct 16, 2024, 09:56 PM UTC

    The issue has been identified. A fix is currently being worked on and will be implemented.

  3. monitoring Oct 16, 2024, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 16, 2024, 10:22 PM UTC

    A fix has been implemented and we're currently monitoring the results. We should start seeing the services back to normal as expected.

  5. monitoring Oct 17, 2024, 02:45 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 17, 2024, 05:43 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 17, 2024, 06:07 AM UTC

    We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

Read the full incident report →

Notice July 21, 2024

Go1 portal login and loading issue

Detected by Pingoru
Jul 21, 2024, 10:40 AM UTC
Resolved
Jul 21, 2024, 10:40 AM UTC
Duration
—
Affected: Go1
Timeline · 1 update
  1. resolved Jul 21, 2024, 10:40 AM UTC

    We found an issue with login and loading Go1 system earlier. We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

Read the full incident report →

Major July 19, 2024

User Creation Issue

Detected by Pingoru
Jul 19, 2024, 01:03 AM UTC
Resolved
Jul 19, 2024, 07:16 AM UTC
Duration
6h 12m
Affected: Go1API
Timeline · 3 updates
  1. investigating Jul 19, 2024, 01:03 AM UTC

    We're experiencing some technical issues with user creation in GO1 system. Our team is investigating, and we will update once we have more information.

  2. monitoring Jul 19, 2024, 01:14 AM UTC

    The issue has been identified and a temporary fix is being implemented and monitored. The system is now ready for User creation.

  3. resolved Jul 19, 2024, 07:16 AM UTC

    This incident has been resolved. Apologies for any inconvenience caused.

Read the full incident report →