- Detected by Pingoru
- Sep 06, 2026, 09:20 AM UTC
- Resolved
- Sep 06, 2026, 10:33 AM UTC
- Duration
- 1h 12m
Affected: Shopify
Timeline · 3 updates
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identified Sep 06, 2026, 09:20 AM UTC
We are aware of an issue affecting order creation for Shopify merchants. The issue is related to an ongoing incident on Shopify’s side, as reflected on their status page: https://www.shopifystatus.com/ We are monitoring the situation closely and will provide an update here once the issue has been resolved.
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monitoring Sep 06, 2026, 10:06 AM UTC
Errors are trending downward, and we are now seeing orders coming through normally. We will continue to monitor the situation closely and provide further updates if needed.
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resolved Sep 06, 2026, 10:33 AM UTC
Shopify has confirmed that the issue has been resolved. Order creation has returned to normal, and no further impact is currently observed from our side.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 06:12 PM UTC
- Resolved
- Jul 28, 2026, 07:38 PM UTC
- Duration
- 1h 26m
Affected: ShopifySalesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms
Timeline · 3 updates
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investigating Jul 28, 2026, 06:12 PM UTC
We are currently investigating an issue affecting Global-e’s checkout for all platforms. We appreciate your patience while our team works to identify and resolve this issue quickly.
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monitoring Jul 28, 2026, 07:28 PM UTC
We have resolved the issue affecting Global-e’s checkout for all platforms, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
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resolved Jul 28, 2026, 07:38 PM UTC
We have fully resolved the issue affecting Global-e’s Checkout for all platforms. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 02:36 AM UTC
- Resolved
- Jul 17, 2026, 03:50 AM UTC
- Duration
- 1h 13m
Affected: ShopifyCredit Cards
Timeline · 3 updates
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investigating Jul 17, 2026, 02:36 AM UTC
We are currently investigating an issue affecting Global-e’s checkout for Shopify markets using credit cards. We appreciate your patience while our team works to identify and resolve this issue quickly.
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monitoring Jul 17, 2026, 03:08 AM UTC
The issue has been resolved, and the service is operational. We are currently monitoring performance to ensure stability.
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resolved Jul 17, 2026, 03:50 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2026, 09:48 AM UTC
- Resolved
- Jul 06, 2026, 05:55 PM UTC
- Duration
- 8h 6m
Affected: Notifications
Timeline · 4 updates
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investigating Jul 06, 2026, 09:48 AM UTC
We are currently investigating an issue affecting Global-e’s emails & notifications. We appreciate your patience while our team works to identify and resolve this issue quickly.
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identified Jul 06, 2026, 02:41 PM UTC
We have identified the cause of the issue affecting Global-e emails and notifications and are actively working to resolve it. We will provide another update as soon as more information becomes available. Thank you for your patience.
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monitoring Jul 06, 2026, 05:29 PM UTC
We have resolved the issue affecting Global-e’s emails and notifications, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
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resolved Jul 06, 2026, 05:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 06:58 PM UTC
- Resolved
- Jun 29, 2026, 07:20 PM UTC
- Duration
- 22m
Affected: Salesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms
Timeline · 3 updates
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investigating Jun 29, 2026, 06:58 PM UTC
We are currently investigating an issue affecting Global-e’s checkout. We appreciate your patience while our team works to identify and resolve this issue quickly.
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investigating Jun 29, 2026, 07:19 PM UTC
We are continuing to investigate this issue.
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resolved Jun 29, 2026, 07:20 PM UTC
We have fully resolved the issue affecting Global-e’s Checkout. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 05:07 PM UTC
- Resolved
- Jun 22, 2026, 06:44 PM UTC
- Duration
- 1h 37m
Affected: ShopifyCredit CardsSalesforce Commerce CloudPayPalShipping/FulfillmentMagentoApplePayGEM (Bespoke - Client-Side Integration)OtherReports & AnalyticsBigCommerceOther PlatformsNotificationsGlobal-e Merchants AdminGlobal-e Returns PortalTechnical Support PortalGlobal-e Platform Availability
Timeline · 3 updates
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identified Jun 22, 2026, 05:07 PM UTC
We have identified the issue affecting Global-e’s checkout. Our team is currently working to resolve this as quickly as possible. We appreciate your patience.
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monitoring Jun 22, 2026, 05:33 PM UTC
We have resolved the issue affecting Global-e’s service and it is now operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
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resolved Jun 22, 2026, 06:44 PM UTC
We have fully resolved the issue affecting Global-e’s service. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Read the full incident report →
- Detected by Pingoru
- Mar 15, 2026, 03:41 AM UTC
- Resolved
- Mar 15, 2026, 05:40 AM UTC
- Duration
- 1h 58m
Timeline · 2 updates
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investigating Mar 15, 2026, 03:41 AM UTC
We are currently performing scheduled system maintenance as part of ongoing improvements to our platform. During this time, some services may experience brief and intermittent disruptions lasting a few minutes. Between 04:00–05:00 UTC, the Global-e Admin will be temporarily unavailable, and file uploads may experience slight delays. Our teams are actively monitoring the maintenance process. We will provide an update once the activity is completed.
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resolved Mar 15, 2026, 05:40 AM UTC
The scheduled maintenance has been successfully completed.
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 08:41 PM UTC
- Resolved
- Feb 21, 2026, 11:14 AM UTC
- Duration
- 14h 33m
Timeline · 2 updates
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identified Feb 20, 2026, 08:41 PM UTC
We identified a degradation of service impacting shipping rate availability in Shopify Checkout. Shopify has confirmed a production issue and is currently working to deploy a fix. We will provide further updates as new information becomes available. Further details can be found on the Shopify status page. https://www.shopifystatus.com/
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resolved Feb 21, 2026, 11:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 06:35 AM UTC
- Resolved
- Dec 02, 2025, 08:03 AM UTC
- Duration
- 1h 28m
Affected: Global-e Merchants Admin
Timeline · 3 updates
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investigating Dec 02, 2025, 06:35 AM UTC
We are currently investigating an issue that might be affecting Global-e’s Merchants Admin. We will provide further updates as soon as new information becomes available.
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monitoring Dec 02, 2025, 07:36 AM UTC
We identified the issue affecting the Admin Service and fixed it. The service is now operational, and we are currently monitoring closely to ensure full stability. We will provide an update if any further action is required.
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resolved Dec 02, 2025, 08:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:05 PM UTC
- Resolved
- Nov 18, 2025, 06:18 PM UTC
- Duration
- 6h 13m
Affected: ShopifySalesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms
Timeline · 6 updates
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identified Nov 18, 2025, 12:05 PM UTC
We’re aware of an issue affecting our service due to a global Cloudflare incident. We’re investigating and will provide updates shortly.
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identified Nov 18, 2025, 12:12 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Nov 18, 2025, 12:32 PM UTC
The issue was partially resolved on Cloudflare’s side, and they continue to investigate the root cause.
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identified Nov 18, 2025, 01:08 PM UTC
Cloudflare is still investigating the issue on their side. We will continue sharing updates as they become available.
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monitoring Nov 18, 2025, 03:57 PM UTC
The issue was resolved on Cloudflare’s side. Service has been restored, and we are continuing to monitor the environment to ensure everything operates as expected.
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resolved Nov 18, 2025, 06:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2025, 03:39 PM UTC
- Resolved
- Oct 16, 2025, 05:07 PM UTC
- Duration
- 1h 27m
Affected: PayPal
Timeline · 4 updates
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investigating Oct 16, 2025, 03:39 PM UTC
We are currently investigating an issue impacting PayPal payments. We will provide further updates as soon as new information becomes available.
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identified Oct 16, 2025, 03:58 PM UTC
We have identified an issue impacting PayPal payments, which appears to be the result of a degradation of service on the provider side. PayPal support has confirmed that they are actively investigating. We will provide further updates as soon as new information becomes available.
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monitoring Oct 16, 2025, 04:50 PM UTC
We are now seeing successful PayPal payments, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
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resolved Oct 16, 2025, 05:07 PM UTC
The issue impacting PayPal payments is fully resolved at this time. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2025, 01:05 PM UTC
- Resolved
- Aug 01, 2025, 04:04 PM UTC
- Duration
- 2h 58m
Affected: PayPal
Timeline · 3 updates
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investigating Aug 01, 2025, 01:05 PM UTC
We have identified a degradation in the volume of incoming orders processed via PayPal across all platforms. Our team is actively investigating the issue and is in communication with PayPal to ensure a prompt resolution. The issue is from PayPal side. We appreciate your patience and will provide updates as soon as more information becomes available.
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monitoring Aug 01, 2025, 01:19 PM UTC
Our team has identified that order payment through PayPal is now being processed successfully across all platforms. We are continuing to monitor the situation closely as we await confirmation of full resolution by PayPal. Thank you for your patience and understanding.
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resolved Aug 01, 2025, 04:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2025, 11:09 AM UTC
- Resolved
- Jul 31, 2025, 03:52 PM UTC
- Duration
- 4h 43m
Timeline · 3 updates
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investigating Jul 31, 2025, 11:09 AM UTC
We are currently experiencing an issue that may affect price uploads on the Shopify platform. Our team is actively investigating the matter and working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
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identified Jul 31, 2025, 02:21 PM UTC
We have identified the issue and are working to process all updates as quickly as possible. We appreciate your patience and will provide further updates as they become available.
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resolved Jul 31, 2025, 03:52 PM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 08:13 PM UTC
- Resolved
- Jun 13, 2025, 02:25 AM UTC
- Duration
- 6h 11m
Affected: Reports & Analytics
Timeline · 2 updates
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identified Jun 12, 2025, 08:13 PM UTC
We are currently experiencing a service degradation in our Reports & Analytics feature. This appears to be related to a global issue with Google Cloud services. Our team is actively monitoring the situation. We will provide further updates as more information becomes available. Thank you for your patience.
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resolved Jun 13, 2025, 02:25 AM UTC
We have fully resolved the issue affecting Global-e’s Reports & Analytics. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2025, 05:32 PM UTC
- Resolved
- Apr 22, 2025, 05:54 AM UTC
- Duration
- 12h 21m
Affected: Credit CardsOther
Timeline · 3 updates
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investigating Apr 21, 2025, 05:32 PM UTC
We’re currently experiencing a partial issue with processing payments due to an issue with one of our payment processors. Our team is actively working with the vendor to resolve the problem as quickly as possible. We’ll provide updates as we learn more. Thank you for your patience.
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investigating Apr 21, 2025, 07:49 PM UTC
We’ve moved some payment methods to an alternative provider to mitigate the issue. While many transactions are now processing successfully, some alternative payment methods may still experience issues. We’re continuing to work closely with the original payment processor to fully resolve the problem. Thank you for your continued patience.
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resolved Apr 22, 2025, 05:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2025, 08:41 PM UTC
- Resolved
- Apr 08, 2025, 10:17 PM UTC
- Duration
- 1h 35m
Affected: PayPal
Timeline · 4 updates
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investigating Apr 08, 2025, 08:41 PM UTC
We’ve identified an issue affecting payments made via PayPal. We’re currently investigating this with PayPal and will provide updates as soon as we have more information. Thank you for your patience.
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identified Apr 08, 2025, 09:39 PM UTC
We’ve confirmed that the issue affecting PayPal payments is on PayPal’s side. We’re in contact with their team and will share further updates as they become available. Thank you for your understanding and patience.
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monitoring Apr 08, 2025, 09:45 PM UTC
The issue affecting PayPal payments has been resolved by PayPal. All transactions should now be processing normally. Thanks for your patience while this was being worked on.
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resolved Apr 08, 2025, 10:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 16, 2025, 05:50 PM UTC
- Resolved
- Jan 16, 2025, 09:02 PM UTC
- Duration
- 3h 12m
Timeline · 3 updates
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investigating Jan 16, 2025, 05:50 PM UTC
We are currently investigating potential delays in the order creation flow impacting a subset of Shopify orders. We will provide additional updates once further information becomes available.
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identified Jan 16, 2025, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Jan 16, 2025, 09:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2025, 07:54 AM UTC
- Resolved
- Jan 07, 2025, 03:43 PM UTC
- Duration
- 7h 49m
Affected: Global-e Returns Portal
Timeline · 3 updates
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identified Jan 07, 2025, 07:54 AM UTC
We have identified an issue affecting the international return portal on some Shopify merchant sites. Customers attempting to locate their order for a return may encounter an error. Our team is actively working towards a resolution. If you or your customers experience this issue, please contact our tech support team for assistance. Further updates will be provided as we make progress. We apologize for any inconvenience and appreciate your patience as we address this matter.
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monitoring Jan 07, 2025, 03:05 PM UTC
We have implemented a workaround that has resolved the issue affecting the international return portal on Shopify merchant sites. We are actively monitoring the system to ensure stability and to identify any potential further issues. We appreciate your patience and understanding while we worked to address this matter. If you encounter any further problems, please don’t hesitate to reach out to our tech support team.
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resolved Jan 07, 2025, 03:43 PM UTC
The issue affecting Global-e’s Returns Portal has been successfully addressed. We appreciate your patience during this time. If you have any questions or are still experiencing any issues, please contact our support team via the merchant support portal.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2024, 06:01 PM UTC
- Resolved
- Dec 18, 2024, 07:14 AM UTC
- Duration
- 13h 13m
Affected: Global-e Returns Portal
Timeline · 2 updates
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identified Dec 17, 2024, 06:01 PM UTC
Status Update: We are currently experiencing an issue impacting the embedded return portals for some merchants. Please note that the main Global-e return portal remains fully operational. Our team is actively working on a resolution, and we estimate that the issue will be resolved by 09:00 am UTC ,18-Dec-2024. We apologize for the inconvenience and appreciate your patience. For urgent returns, please use the main Global-e return portal in the meantime.
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resolved Dec 18, 2024, 07:14 AM UTC
We have fully resolved the issue affecting Global-e’s Returns Portal. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2024, 01:26 PM UTC
- Resolved
- Dec 11, 2024, 01:33 PM UTC
- Duration
- 6m
Affected: ShopifySalesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms
Timeline · 3 updates
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investigating Dec 11, 2024, 01:26 PM UTC
test
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investigating Dec 11, 2024, 01:27 PM UTC
We are continuing to investigate this issue.
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resolved Dec 11, 2024, 01:33 PM UTC
This incident has been resolved.
Read the full incident report →
