Gladly experienced a minor incident on August 31, 2026 affecting Reporting, lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 10:55 PM UTC
We're investigating an issue regarding Reports not loading. We are actively investigating and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Aug 31, 2026, 11:30 PM UTC
We have identified the root cause of this issue and are actively working with our reporting partners to remediate. We will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Sep 01, 2026, 01:28 AM UTC
We're continuing to work with our reporting partner to remediate this issue. Thank you for your patience. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Sep 01, 2026, 02:00 AM UTC
We're continuing to work with our reporting partner to remediate this issue. We will continue to update the status page very 120 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Sep 01, 2026, 03:06 AM UTC
The issue affecting report loading has been resolved and we are seeing normal performance across the reporting service. We will continue to monitor closely and will provide a final update once we've confirmed the issue is fully resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page. Reporting
- resolved Sep 01, 2026, 03:42 AM UTC
We have confirmed that the issue has been resolved. Reports are loading normally, and we have confirmed stable performance across the reporting service. Thank you for your patience while we worked through this. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.