Gladia Outage History

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Pingoru has recorded 52 incidents for Gladia: 52 in the last 12 months and 13 in the last 90 days.

Source: status.gladia.io

52incidents recorded
52last 12 months
13last 90 days
2 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Gladia in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026911 of 720 (2%)
May 202637 of 744 (1%)
June 2026211 of 720 (1%)
July 20261216 of 744 (2%)
August 202600 of 744 (0%)
September 20261048 of 720 (7%)
October 202632 of 744 (0%)
November 202600 of 140 (0%)

Incidents, newest first

Critical June 18, 2026 [Europe] Pre-Recorded is in a degraded state 3h 17m Real-Time (Real-Time v2), Pre-Recorded (Pre-Recorded v2), Real-Time (Real-Time v1)

Started Jun 18, 2026, 08:56 AM UTC· resolved Jun 18, 2026, 12:13 PM UTC

  1. investigating Jun 18, 2026, 09:05 AM UTC

    Service is unhealthy

  2. investigating Jun 18, 2026, 10:31 AM UTC

    We are still investigating degraded performance on pre-recorded transcription in Europe. On our side, current average end-to-end latency for jobs in the EU pipeline is about 15 minutes. Most of that time is spent waiting in the processing queue (~10 minutes), with the actual transcription step taking around 2 minutes on average. We will keep the status page updated as the situation evolves. You can subscribe to alerts there if you have not already.

  3. monitoring Jun 18, 2026, 11:29 AM UTC

    We have applied mitigations and pre-recorded transcription performance in Europe is now back to normal levels for new jobs. Average end-to-end latency for new transcriptions in the EU pipeline is approximately 3 minutes, in line with our usual operating range. Queue wait is under 2 minutes, and transcription itself completes in under 30 seconds on average. Jobs submitted during the earlier slowdown are still being processed and will complete over the coming hours as the backlog clears. No action is required on your side for those requests. We continue to monitor the pipeline and will post a final update once all backlog has cleared and performance is confirmed stable.

  4. resolved Jun 18, 2026, 12:13 PM UTC

    This incident is now resolved. Pre-recorded transcription in Europe is operating normally. Average end-to-end latency for new jobs in the EU pipeline is approximately 25 seconds, with queue wait under 10 seconds and transcription completing in about 20 seconds on average. These values are in line with our usual operating range. Jobs submitted during the earlier slowdown have been processed. Service is fully restored. We apologize for the disruption. If you continue to experience issues, please contact us at [email protected]: mailto:[email protected].

Read the full incident report →

Minor June 7, 2026 [Europe] Add-ons is in a degraded state 7h 19m Application (Add-ons)

Started Jun 07, 2026, 12:38 AM UTC· resolved Jun 07, 2026, 07:58 AM UTC

  1. investigating Jun 07, 2026, 12:38 AM UTC

    Service is unhealthy

  2. resolved Jun 07, 2026, 07:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026 [Europe] Pre-Recorded is in a degraded state 6h 15m Pre-Recorded (Pre-Recorded v2)

Started May 06, 2026, 09:40 AM UTC· resolved May 06, 2026, 03:55 PM UTC

  1. investigating May 06, 2026, 09:40 AM UTC

    Service is unhealthy

  2. resolved May 06, 2026, 03:55 PM UTC

    This incident is now resolved, all services are back to normal. All components are fully operational: Pre-Recorded, Add-ons. Current processing time for pre-recorded transcriptions is approximately 2min.

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Minor May 3, 2026 [Europe] Real-Time v2 is in a degraded state 29m Application (Add-ons)

Started May 03, 2026, 09:19 AM UTC· resolved May 03, 2026, 09:49 AM UTC

  1. investigating May 03, 2026, 09:19 AM UTC

    Service is unhealthy

  2. resolved May 03, 2026, 09:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 3, 2026 Network instability API on Pre-recorded and Real Time 33m Application (Add-ons), Application (Playground), Real-Time (Real-Time v2), Application (API) and 2 more

Started May 03, 2026, 09:17 AM UTC· resolved May 03, 2026, 09:51 AM UTC

  1. investigating May 03, 2026, 09:17 AM UTC

    Network instability API on Pre-recorded and Real Time.

  2. monitoring May 03, 2026, 09:43 AM UTC

    Corrective actions are deployed. Impacted services: Real-Time v2, Add-ons, Pre-Recorded, Real-Time v. Expected resolution: around 9:45 UTC.

  3. resolved May 03, 2026, 09:51 AM UTC

    A network disruption in the Europe infrastructure triggered cascading failures that ultimately affected database connectivity and API availability. Service was restored after isolating the affected component and performing a database failover.

  4. resolved May 03, 2026, 10:08 AM UTC

    Incident completed. All of our services are now operational.

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Minor April 29, 2026 [Europe] Pre-Recorded is in a degraded state 1h 33m Pre-Recorded (Pre-Recorded v2)

Started Apr 29, 2026, 03:26 PM UTC· resolved Apr 29, 2026, 04:59 PM UTC

  1. investigating Apr 29, 2026, 03:26 PM UTC

    Service is unhealthy

  2. resolved Apr 29, 2026, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 26, 2026 [US West 1] Real-Time v2 is in a degraded state 3h 1m

Started Apr 26, 2026, 02:29 PM UTC· resolved Apr 26, 2026, 05:30 PM UTC

  1. investigating Apr 26, 2026, 02:29 PM UTC

    Service is unhealthy

  2. resolved Apr 26, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2026 [Europe] Pre-Recorded is in a degraded state 1h 6m

Started Apr 24, 2026, 01:51 PM UTC· resolved Apr 24, 2026, 02:57 PM UTC

  1. investigating Apr 24, 2026, 01:51 PM UTC

    Service is unhealthy

  2. resolved Apr 24, 2026, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2026 [Europe] Add-ons is in a degraded state 1m

Started Apr 24, 2026, 01:48 PM UTC· resolved Apr 24, 2026, 01:50 PM UTC

  1. investigating Apr 24, 2026, 01:48 PM UTC

    Service is unhealthy

  2. resolved Apr 24, 2026, 01:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026 [US West 1] Real-Time v2 is in a degraded state 38m

Started Apr 08, 2026, 05:47 PM UTC· resolved Apr 08, 2026, 06:26 PM UTC

  1. investigating Apr 08, 2026, 05:47 PM UTC

    Service is unhealthy

  2. resolved Apr 08, 2026, 06:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026 [Europe] API is in a degraded state 50m

Started Apr 07, 2026, 10:48 AM UTC· resolved Apr 07, 2026, 11:39 AM UTC

  1. investigating Apr 07, 2026, 10:48 AM UTC

    Service is unhealthy

  2. resolved Apr 07, 2026, 11:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 3, 2026 [US West 1] Real-Time v2 is in a degraded state 1h Real-Time (Real-Time v2)

Started Apr 03, 2026, 04:06 AM UTC· resolved Apr 03, 2026, 05:07 AM UTC

  1. investigating Apr 03, 2026, 04:06 AM UTC

    Service is unhealthy

  2. monitoring Apr 03, 2026, 04:46 AM UTC

    We've experienced degraded network from one of our provider impacting websocket creation, webhooks and increased latencies.

  3. resolved Apr 03, 2026, 05:07 AM UTC

    A network issue from one of our provider impacted latencies, session creations and webhooks

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Critical April 2, 2026 [US West 1] Real-Time v2 is in a degraded state 1h 29m Real-Time (Real-Time v2)

Started Apr 02, 2026, 01:05 AM UTC· resolved Apr 02, 2026, 02:34 AM UTC

  1. investigating Apr 02, 2026, 01:29 AM UTC

    Service is unhealthy

  2. investigating Apr 02, 2026, 01:31 AM UTC

    We are experiencing a loss of connection to US West 1. We are investigating the issue.

  3. investigating Apr 02, 2026, 02:03 AM UTC

    We've identified an issue with our webhook service. We are investigating it

  4. resolved Apr 02, 2026, 02:34 AM UTC

    We've suffered from a high network latency from our provider, impacting webhooks and overall transcription latency.

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Minor April 1, 2026 [Europe] Pre-Recorded is in a degraded state 1h 27m

Started Apr 01, 2026, 08:34 AM UTC· resolved Apr 01, 2026, 10:01 AM UTC

  1. investigating Apr 01, 2026, 08:34 AM UTC

    Service is unhealthy

  2. resolved Apr 01, 2026, 10:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 [US] Real-Time v2 is in a degraded state 2h 19m

Started Mar 30, 2026, 10:14 AM UTC· resolved Mar 30, 2026, 12:34 PM UTC

  1. investigating Mar 30, 2026, 10:14 AM UTC

    Service is unhealthy

  2. resolved Mar 30, 2026, 12:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026 [Europe] Pre-Recorded is in a degraded state 44m

Started Mar 24, 2026, 03:56 PM UTC· resolved Mar 24, 2026, 04:40 PM UTC

  1. investigating Mar 24, 2026, 03:56 PM UTC

    Service is unhealthy

  2. resolved Mar 24, 2026, 04:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026 [Europe] Real-Time v2 is in a degraded state 45m

Started Mar 13, 2026, 07:41 AM UTC· resolved Mar 13, 2026, 08:26 AM UTC

  1. investigating Mar 13, 2026, 07:41 AM UTC

    Service is unhealthy

  2. resolved Mar 13, 2026, 08:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026 [US West 1] Real-Time v2 is in a degraded state 2h 34m

Started Mar 13, 2026, 07:40 AM UTC· resolved Mar 13, 2026, 10:14 AM UTC

  1. investigating Mar 13, 2026, 07:40 AM UTC

    Service is unhealthy

  2. resolved Mar 13, 2026, 10:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2026 [Europe] Real-Time v2 and Async transcription are in a degraded state 57m Application (Add-ons), Real-Time (Real-Time v2), Pre-Recorded (Pre-Recorded v2), Real-Time (Real-Time v1)

Started Mar 03, 2026, 03:34 PM UTC· resolved Mar 03, 2026, 04:31 PM UTC

  1. investigating Mar 03, 2026, 03:34 PM UTC

    Both real time and async transcription services are unhealthy

  2. identified Mar 03, 2026, 04:01 PM UTC

    A network issue is being mitigated by our technical team

  3. monitoring Mar 03, 2026, 04:31 PM UTC

    Everything's back to normal, we are still actively monitoring.

  4. resolved Mar 03, 2026, 04:45 PM UTC

    Everything's back to normal. Sorry for the inconvenience.

Read the full incident report →

Minor February 26, 2026 [Europe] Pre-Recorded is in a degraded state 47m

Started Feb 26, 2026, 02:27 PM UTC· resolved Feb 26, 2026, 03:14 PM UTC

  1. investigating Feb 26, 2026, 02:27 PM UTC

    Service is unhealthy

  2. monitoring Feb 26, 2026, 02:50 PM UTC

    Issue has been resolved, we are monitoring the situation.

  3. resolved Feb 26, 2026, 03:14 PM UTC

    This incident has been resolved.

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Minor February 26, 2026 Pre-Recorded is in a degraded state 26m Pre-Recorded (Pre-Recorded v2)

Started Feb 26, 2026, 02:22 PM UTC· resolved Feb 26, 2026, 02:49 PM UTC

  1. investigating Feb 26, 2026, 02:22 PM UTC

    Performances are degraded

  2. resolved Feb 26, 2026, 02:49 PM UTC

    Merging incident into another.

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Minor February 10, 2026 [Europe] Pre-Recorded is in a degraded state 57m

Started Feb 10, 2026, 03:36 PM UTC· resolved Feb 10, 2026, 04:34 PM UTC

  1. investigating Feb 10, 2026, 03:36 PM UTC

    Service is unhealthy

  2. resolved Feb 10, 2026, 04:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026 [Europe] Pre-Recorded is in a degraded state 39m

Started Feb 04, 2026, 12:21 PM UTC· resolved Feb 04, 2026, 01:00 PM UTC

  1. investigating Feb 04, 2026, 12:21 PM UTC

    Service is unhealthy

  2. identified Feb 04, 2026, 01:00 PM UTC

    We identified the issue and things are going back to normal now.

  3. resolved Feb 04, 2026, 01:20 PM UTC

    This incident has been resolved.

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Minor February 4, 2026 [Europe] Real-Time v2 is in a degraded state 1h 23m Real-Time (Real-Time v2)

Started Feb 04, 2026, 11:38 AM UTC· resolved Feb 04, 2026, 01:02 PM UTC

  1. investigating Feb 04, 2026, 11:38 AM UTC

    Service is unhealthy

  2. monitoring Feb 04, 2026, 01:02 PM UTC

    Real time transcriptions are no longer disrupted. We are still monitoring.

  3. resolved Feb 04, 2026, 01:06 PM UTC

    Everything back to normal, sorry for the inconvenience.

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Minor February 2, 2026 [Europe] Add-ons is in a degraded state 20m

Started Feb 02, 2026, 02:59 PM UTC· resolved Feb 02, 2026, 03:19 PM UTC

  1. investigating Feb 02, 2026, 02:59 PM UTC

    Service is unhealthy

  2. resolved Feb 02, 2026, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →