Gladia had 17 outages in the last 2 years totaling 23m of downtime — averaging 0.7 incidents per month.
There were 17 Gladia outages since January 7, 2026 totaling 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating Service is unhealthy Affected components Add-ons (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Service is unhealthy Affected components API (Degraded performance)
Status: Monitoring Service is back to normal, monitoring Affected components API (Operational)
Status: Resolved This incident has been resolved.
Status: Investigating Service is unhealthy Affected components Pre-Recorded v2 (Degraded performance)
Status: Investigating Pre-recorded transcription is taking longer than usual. Average processing time is currently around 6 minutes. Investigation ongoing. Affected components Pre-Recorded v2 (Degraded performance)
Status: Monitoring Pre-recorded transcription processing times have come down to around 5 minutes on average and are returning to normal. We are monitoring the situation. Affected components Pre-Recorded v2 (Degraded performance)
Status: Monitoring We have restored our GPU capacity. Due to the earlier incident and ongoing high traffic, pre-recorded transcription processing times remain longer than usual. We continue to monitor the situation closely. Affected components Pre-Recorded v2 (Degraded performance)
Status: Resolved This issue has been resolved. Pre-recorded transcription processing times have improved further and are now averaging below 4 minutes and are back to normal.
Status: Identified Real-time API v2 is experiencing intermittent availability and connection failures. Affected components Real-Time v2 (Degraded performance)
Status: Resolved Service has been restored. Pre-recorded transcription was largely unaffected. Affected components Real-Time v2 (Operational)
Status: Investigating Service is unhealthy Affected components Add-ons (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Service is unhealthy Affected components Add-ons (Degraded performance)
Status: Monitoring Translation service was overloaded. Affected components Add-ons (Degraded performance)
Status: Resolved Translation service was scaled to accommodate heavy load. Affected components Add-ons (Operational)
Status: Investigating Service is unhealthy Affected components Add-ons (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Service is unhealthy Affected components Add-ons (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating There is a connectivity issue causing huge slow downs in transcriptions. We are working on identifying the root cause. Affected components Pre-Recorded v2 (Partial outage)
Status: Monitoring We've identified to the root cause. We are in recovery and monitoring the situation. Affected components Pre-Recorded v2 (Partial outage)
Status: Resolved The incident has been resolved. All pending jobs have been processed successfully. Affected components Pre-Recorded v2 (Operational)
Status: Resolved Timeframe: 5:02 PM – 5:08 PM Paris Time (CET/CEST) Update: We experienced a brief period of elevated latency and intermittent timeouts affecting the Gladia API. Our engineering team monitored the situation, and performance has since fully stabilized. All systems are now operating normally. We apologize for any disruption this may have caused. Affected components Playground (Operational) API (Operational) Add-ons (Operational) Website (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational)
Status: Investigating Network instability API on Pre-recorded and Real Time. Affected components Pre-Recorded v2 (Partial outage) Playground (Partial outage) API (Partial outage) Add-ons (Partial outage) Real-Time v2 (Partial outage) Real-Time v1 (Partial outage)
Status: Monitoring Corrective actions are deployed. Impacted services: Real-Time v2, Add-ons, Pre-Recorded, Real-Time v. Expected resolution: around 9:45 UTC. Affected components Playground (Degraded performance) API (Degraded performance) Add-ons (Degraded performance) Real-Time v2 (Degraded performance) Real-Time v1 (Degraded performance) Pre-Recorded v2 (Degraded performance)
Status: Resolved A network disruption in the Europe infrastructure triggered cascading failures that ultimately affected database connectivity and API availability. Service was restored after isolating the affected component and performing a database failover. Affected components Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational) Playground (Operational) API (Operational)
Status: Resolved Incident completed. All of our services are now operational. Affected components Pre-Recorded v2 (Operational) Playground (Operational) API (Operational) Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational)
Status: Investigating Service is unhealthy Affected components Real-Time v2 (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Service is unhealthy Affected components Real-Time v2 (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Both real time and async transcription services are unhealthy Affected components Add-ons (Degraded performance)
Status: Identified A network issue is being mitigated by our technical team Affected components Pre-Recorded v2 (Degraded performance) Add-ons (Operational) Real-Time v2 (Degraded performance) Real-Time v1 (Degraded performance)
Status: Monitoring Everything's back to normal, we are still actively monitoring. Affected components Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational)
Status: Resolved Everything's back to normal. Sorry for the inconvenience. Affected components Pre-Recorded v2 (Operational) Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational)
Status: Investigating Performances are degraded Affected components Pre-Recorded v2 (Degraded performance)
Status: Resolved Merging incident into another. Affected components Pre-Recorded v2 (Operational)
Status: Investigating An unscheduled maintenance had to be performed this morning and is causing retries on the API Affected components API (Partial outage) Add-ons (Partial outage) Website (Partial outage) Real-Time v2 (Partial outage) Real-Time v1 (Partial outage) Pre-Recorded v2 (Partial outage) Playground (Partial outage)
Status: Identified A pooler issue in our main database is creating contention and refusing some connections. We identified the issue and working on fixing it. Affected components Website (Partial outage) Real-Time v2 (Partial outage) Real-Time v1 (Partial outage) Pre-Recorded v2 (Partial outage) Playground (Partial outage) API (Partial outage) Add-ons (Partial outage)
Status: Resolved Everything back to normal. Sorry for the inconvenience. Affected components Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational) Playground (Operational) API (Operational) Add-ons (Operational) Website (Operational)