Gladia had 11 outages in the last 2 years totaling 23m of downtime — averaging 0.5 incidents per month.
There were 11 Gladia outages since January 7, 2026 totaling 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating Service is unhealthy Affected components Add-ons (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Service is unhealthy Affected components Pre-Recorded v2 (Degraded performance)
Status: Resolved This incident is now resolved, all services are back to normal. All components are fully operational: Pre-Recorded, Add-ons. Current processing time for pre-recorded transcriptions is approximately 2min. Affected components Pre-Recorded v2 (Operational)
Status: Investigating Network instability API on Pre-recorded and Real Time. Affected components Pre-Recorded v2 (Partial outage) Playground (Partial outage) API (Partial outage) Add-ons (Partial outage) Real-Time v2 (Partial outage) Real-Time v1 (Partial outage)
Status: Monitoring Corrective actions are deployed. Impacted services: Real-Time v2, Add-ons, Pre-Recorded, Real-Time v. Expected resolution: around 9:45 UTC. Affected components Playground (Degraded performance) API (Degraded performance) Add-ons (Degraded performance) Real-Time v2 (Degraded performance) Real-Time v1 (Degraded performance) Pre-Recorded v2 (Degraded performance)
Status: Resolved A network disruption in the Europe infrastructure triggered cascading failures that ultimately affected database connectivity and API availability. Service was restored after isolating the affected component and performing a database failover. Affected components Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational) Playground (Operational) API (Operational)
Status: Resolved Incident completed. All of our services are now operational. Affected components Pre-Recorded v2 (Operational) Playground (Operational) API (Operational) Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational)
Status: Investigating Service is unhealthy Affected components Add-ons (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Service is unhealthy Affected components Real-Time v2 (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Service is unhealthy Affected components API (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Service is unhealthy Affected components Real-Time v2 (Degraded performance)
Status: Resolved This incident has been resolved.
Status: Investigating Both real time and async transcription services are unhealthy Affected components Add-ons (Degraded performance)
Status: Identified A network issue is being mitigated by our technical team Affected components Pre-Recorded v2 (Degraded performance) Add-ons (Operational) Real-Time v2 (Degraded performance) Real-Time v1 (Degraded performance)
Status: Monitoring Everything's back to normal, we are still actively monitoring. Affected components Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational)
Status: Resolved Everything's back to normal. Sorry for the inconvenience. Affected components Pre-Recorded v2 (Operational) Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational)
Status: Investigating Performances are degraded Affected components Pre-Recorded v2 (Degraded performance)
Status: Resolved Merging incident into another. Affected components Pre-Recorded v2 (Operational)
Status: Investigating An unscheduled maintenance had to be performed this morning and is causing retries on the API Affected components API (Partial outage) Add-ons (Partial outage) Website (Partial outage) Real-Time v2 (Partial outage) Real-Time v1 (Partial outage) Pre-Recorded v2 (Partial outage) Playground (Partial outage)
Status: Identified A pooler issue in our main database is creating contention and refusing some connections. We identified the issue and working on fixing it. Affected components Website (Partial outage) Real-Time v2 (Partial outage) Real-Time v1 (Partial outage) Pre-Recorded v2 (Partial outage) Playground (Partial outage) API (Partial outage) Add-ons (Partial outage)
Status: Resolved Everything back to normal. Sorry for the inconvenience. Affected components Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational) Playground (Operational) API (Operational) Add-ons (Operational) Website (Operational)