Gladia incident

[US West 1] Real-Time v2 is in a degraded state

Minor Resolved View vendor source →

Gladia experienced a minor incident on April 2, 2026 affecting Real-Time v2, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 02:34 AM UTC
Resolved
Apr 02, 2026, 02:34 AM UTC
Duration
—
Detected by Pingoru
Apr 02, 2026, 02:34 AM UTC

Affected components

Real-Time v2

Update timeline

  1. investigating Apr 02, 2026, 01:29 AM UTC

    Status: Investigating Service is unhealthy Affected components Real-Time v2 (Degraded performance)

  2. investigating Apr 02, 2026, 01:31 AM UTC

    Status: Investigating We are experiencing a loss of connection to US West 1. We are investigating the issue. Affected components Real-Time v2 (Full outage)

  3. investigating Apr 02, 2026, 02:03 AM UTC

    Status: Investigating We've identified an issue with our webhook service. We are investigating it Affected components Real-Time v2 (Degraded performance)

  4. resolved Apr 02, 2026, 02:34 AM UTC

    Status: Resolved We've suffered from a high network latency from our provider, impacting webhooks and overall transcription latency. Affected components Real-Time v2 (Operational)