Gladia experienced a minor incident on June 18, 2026 affecting Real-Time v2 and Pre-Recorded v2 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2026, 09:05 AM UTC
Status: Investigating Service is unhealthy Affected components Pre-Recorded v2 (Degraded performance)
- investigating Jun 18, 2026, 10:31 AM UTC
Status: Investigating We are still investigating degraded performance on pre-recorded transcription in Europe. On our side, current average end-to-end latency for jobs in the EU pipeline is about 15 minutes. Most of that time is spent waiting in the processing queue (~10 minutes), with the actual transcription step taking around 2 minutes on average. We will keep the status page updated as the situation evolves. You can subscribe to alerts there if you have not already. Affected components Real-Time v1 (Degraded performance) Pre-Recorded v2 (Degraded performance) Real-Time v2 (Degraded performance)
- monitoring Jun 18, 2026, 11:29 AM UTC
Status: Monitoring We have applied mitigations and pre-recorded transcription performance in Europe is now back to normal levels for new jobs. Average end-to-end latency for new transcriptions in the EU pipeline is approximately 3 minutes, in line with our usual operating range. Queue wait is under 2 minutes, and transcription itself completes in under 30 seconds on average. Jobs submitted during the earlier slowdown are still being processed and will complete over the coming hours as the backlog clears. No action is required on your side for those requests. We continue to monitor the pipeline and will post a final update once all backlog has cleared and performance is confirmed stable. Affected components Real-Time v2 (Degraded performance) Real-Time v1 (Degraded performance) Pre-Recorded v2 (Degraded performance)
- resolved Jun 18, 2026, 12:13 PM UTC
Status: Resolved This incident is now resolved. Pre-recorded transcription in Europe is operating normally. Average end-to-end latency for new jobs in the EU pipeline is approximately 25 seconds, with queue wait under 10 seconds and transcription completing in about 20 seconds on average. These values are in line with our usual operating range. Jobs submitted during the earlier slowdown have been processed. Service is fully restored. We apologize for the disruption. If you continue to experience issues, please contact us at [email protected]: mailto:[email protected]. Affected components Real-Time v1 (Operational) Pre-Recorded v2 (Operational) Real-Time v2 (Operational)