Gladia incident

[Europe] Real-Time v2 and Async transcription are in a degraded state

Minor Resolved View vendor source →
Started
Mar 03, 2026, 04:45 PM UTC
Resolved
Mar 03, 2026, 04:45 PM UTC
Duration
Detected by Pingoru
Mar 03, 2026, 04:45 PM UTC

Affected components

Add-onsReal-Time v2Pre-Recorded v2Real-Time v1

Update timeline

  1. investigating Mar 03, 2026, 03:34 PM UTC

    Status: Investigating Both real time and async transcription services are unhealthy Affected components Add-ons (Degraded performance)

  2. identified Mar 03, 2026, 04:01 PM UTC

    Status: Identified A network issue is being mitigated by our technical team Affected components Pre-Recorded v2 (Degraded performance) Add-ons (Operational) Real-Time v2 (Degraded performance) Real-Time v1 (Degraded performance)

  3. monitoring Mar 03, 2026, 04:31 PM UTC

    Status: Monitoring Everything's back to normal, we are still actively monitoring. Affected components Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational)

  4. resolved Mar 03, 2026, 04:45 PM UTC

    Status: Resolved Everything's back to normal. Sorry for the inconvenience. Affected components Pre-Recorded v2 (Operational) Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational)

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