Network instability API on Pre-recorded and Real Time

Update timeline

1. investigating May 03, 2026, 09:17 AM UTC

   Status: Investigating Network instability API on Pre-recorded and Real Time. Affected components Pre-Recorded v2 (Partial outage) Playground (Partial outage) API (Partial outage) Add-ons (Partial outage) Real-Time v2 (Partial outage) Real-Time v1 (Partial outage)

2. monitoring May 03, 2026, 09:43 AM UTC

   Status: Monitoring Corrective actions are deployed. Impacted services: Real-Time v2, Add-ons, Pre-Recorded, Real-Time v. Expected resolution: around 9:45 UTC. Affected components Playground (Degraded performance) API (Degraded performance) Add-ons (Degraded performance) Real-Time v2 (Degraded performance) Real-Time v1 (Degraded performance) Pre-Recorded v2 (Degraded performance)

3. resolved May 03, 2026, 09:51 AM UTC

   Status: Resolved A network disruption in the Europe infrastructure triggered cascading failures that ultimately affected database connectivity and API availability. Service was restored after isolating the affected component and performing a database failover. Affected components Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational) Playground (Operational) API (Operational)

4. resolved May 03, 2026, 10:08 AM UTC

   Status: Resolved Incident completed. All of our services are now operational. Affected components Pre-Recorded v2 (Operational) Playground (Operational) API (Operational) Add-ons (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational)