Gladia experienced a minor incident on September 15, 2026 affecting Add-ons and Pre-Recorded v2, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 09:07 AM UTC
Status: Investigating Service is unhealthy Affected components Add-ons (Degraded performance)
- monitoring Sep 14, 2026, 10:18 AM UTC
Status: Monitoring We are currently experiencing degraded performance on our Europe API. Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available. Affected components Add-ons (Degraded performance) Pre-Recorded v2 (Degraded performance)
- monitoring Sep 14, 2026, 10:36 AM UTC
Status: Monitoring We have identified the root cause: an external tool generated a traffic spike and a network incident. This delayed transcription processing and impacted our network, which also explains the upload latency. Service is progressively returning to normal. We continue to monitor and will share a final update once everything is confirmed stable. Affected components Add-ons (Degraded performance) Pre-Recorded v2 (Degraded performance)
- monitoring Sep 14, 2026, 01:02 PM UTC
Status: Monitoring The network issue is now fully resolved. Uploads and API submissions should work normally again. We are still clearing the backlog that built up during the disruption, and we are working to catch up. New jobs are typically completing in around 5 minutes. Jobs that were already waiting, or accounts with a large queue, can still see longer processing times until that backlog drains. We will keep monitoring and share another update as processing returns to normal. Affected components Add-ons (Degraded performance) Pre-Recorded v2 (Degraded performance)
- monitoring Sep 14, 2026, 03:01 PM UTC
Status: Monitoring Uploads are working normally again. Processing capacity is still reduced while we clear the backlog from earlier today. Expect around 3 minutes for new jobs during peak periods, and longer (up to about 20 minutes) if you have a high volume waiting in the queue. We are continuing to improve capacity and will update again as times return to normal. Affected components Add-ons (Degraded performance) Pre-Recorded v2 (Degraded performance)
- resolved Sep 14, 2026, 04:38 PM UTC
Status: Resolved Incident is now resolved. The average transcription time is less than 1 minute Affected components Add-ons (Operational) Pre-Recorded v2 (Operational)
- monitoring Sep 15, 2026, 10:09 AM UTC
Status: Monitoring We are still facing performance issues, requests might take a few minutes to be processed. Affected components Add-ons (Operational) Pre-Recorded v2 (Degraded performance)
- monitoring Sep 15, 2026, 11:51 AM UTC
Status: Monitoring We are still facing performance issues due to reduced infrastructure capacity. Processing times vary by account: they depend on your current transcription queue and your concurrent processing limit. Across all accounts, average turnaround is currently around 22 minutes. All transcriptions are still being processed and are not lost. Some may simply complete more slowly than usual. Our teams continue to work on restoring full capacity. Affected components Add-ons (Operational) Pre-Recorded v2 (Degraded performance)
- monitoring Sep 15, 2026, 01:13 PM UTC
Status: Monitoring We are still facing performance issues due to reduced infrastructure capacity, but average processing times have improved. Across all accounts, average turnaround is currently around 12 minutes. Actual times still vary by account depending on your current transcription queue and your concurrent processing limit. All transcriptions are still being processed. Some may simply complete more slowly than usual. Our teams continue to work on restoring full capacity. Affected components Add-ons (Operational) Pre-Recorded v2 (Degraded performance)
- monitoring Sep 15, 2026, 01:58 PM UTC
Status: Monitoring We are still facing performance issues due to reduced infrastructure capacity, average processing times have degraded. Across all accounts, average turnaround is currently around 28 minutes. Actual times still vary by account depending on your current transcription queue and your concurrent processing limit. All transcriptions are still being processed. Some may simply complete more slowly than usual. Our teams continue to work on restoring full capacity. Affected components Pre-Recorded v2 (Degraded performance) Add-ons (Operational)
- resolved Sep 15, 2026, 10:38 PM UTC
Status: Resolved Processing queues are empty and pre-recorded transcription processing times are back to normal. Real-time and live streaming sessions are operating normally. During this incident, some customers experienced elevated error rates, timeouts, and degraded processing times on pre-recorded, real-time, and live streaming endpoints. A detailed post-mortem will be shared in the coming days. We sincerely apologize for the disruption and thank you for your patience. Affected components Add-ons (Operational) Pre-Recorded v2 (Operational)