Gladia experienced a minor incident on September 23, 2026 affecting Website and Add-ons and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 02:14 PM UTC
Status: Investigating Another network incident is affecting our production
- investigating Sep 23, 2026, 02:24 PM UTC
Status: Investigating Investigating source of the issue
- identified Sep 23, 2026, 02:35 PM UTC
Status: Identified Network issue affecting Pre-recorded and Real Time. Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available. Affected components Add-ons (Degraded performance) Website (Full outage) Real-Time v2 (Degraded performance) Real-Time v1 (Degraded performance) Pre-Recorded v2 (Degraded performance) Playground (Full outage) API (Degraded performance)
- identified Sep 23, 2026, 02:36 PM UTC
Status: Identified Network issue affecting Pre-recorded and Real Time. Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available. Affected components Real-Time v1 (Degraded performance) Pre-Recorded v2 (Degraded performance) Playground (Degraded performance) API (Degraded performance) Add-ons (Degraded performance) Website (Degraded performance) Real-Time v2 (Degraded performance)
- monitoring Sep 23, 2026, 02:53 PM UTC
Status: Monitoring The underlying issue has been mitigated and the platform is stable again. Pre-recorded transcriptions are still taking around 6 minutes on average as we work through the backlog accumulated during the incident. We are monitoring closely and will share another update once processing times return to normal. Affected components Real-Time v2 (Degraded performance) Real-Time v1 (Degraded performance) Pre-Recorded v2 (Degraded performance) Playground (Degraded performance) API (Degraded performance) Add-ons (Degraded performance) Website (Degraded performance)
- resolved Sep 23, 2026, 03:47 PM UTC
Status: Resolved The network issue reported by our provider has been resolved, and the platform is stable again. We scaled processing capacity to clear the backlog accumulated during the incident, and the queue is now fully drained. Pre-recorded processing times have returned to an average of around 15 seconds. Real-Time is stable. Affected components API (Operational) Add-ons (Operational) Website (Operational) Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational) Playground (Operational)