Gladia experienced a minor incident on September 10, 2026 affecting Pre-Recorded v2, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 09:21 AM UTC
Status: Investigating Service is unhealthy Affected components Pre-Recorded v2 (Degraded performance)
- investigating Sep 10, 2026, 10:18 AM UTC
Status: Investigating Pre-recorded transcription is taking longer than usual. Average processing time is currently around 6 minutes. Investigation ongoing. Affected components Pre-Recorded v2 (Degraded performance)
- monitoring Sep 10, 2026, 10:56 AM UTC
Status: Monitoring Pre-recorded transcription processing times have come down to around 5 minutes on average and are returning to normal. We are monitoring the situation. Affected components Pre-Recorded v2 (Degraded performance)
- monitoring Sep 10, 2026, 12:25 PM UTC
Status: Monitoring We have restored our GPU capacity. Due to the earlier incident and ongoing high traffic, pre-recorded transcription processing times remain longer than usual. We continue to monitor the situation closely. Affected components Pre-Recorded v2 (Degraded performance)
- resolved Sep 10, 2026, 04:06 PM UTC
Status: Resolved This issue has been resolved. Pre-recorded transcription processing times have improved further and are now averaging below 4 minutes and are back to normal.