GiveGab Enterprise Outage History

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GiveGab Enterprise had 49 outages in the last 2 years totaling 316h 48m of downtime — averaging 2 incidents per month.

There were 49 GiveGab Enterprise outages since April 22, 2026 totaling 316h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bonterratech.com

Minor October 7, 2026

Issue accessing some NGP VAN Products

Detected by Pingoru
Oct 07, 2026, 06:48 PM UTC
Resolved
Oct 07, 2026, 08:58 PM UTC
Duration
2h 9m
Affected: EveryActionNGP VAN
Timeline · 3 updates
  1. investigating Oct 07, 2026, 06:48 PM UTC

    We are currently investigating an issue that is preventing some users from accessing some NGP VAN Products. We are working as quickly as possible to resolve this and will share an update as soon as we have one.

  2. monitoring Oct 07, 2026, 07:19 PM UTC

    As of 3:15 PM ET, we have mitigated the earlier issue that prevented some users from accessing some NGP VAN Products. We are continuing to monitor for any further issues.

  3. resolved Oct 07, 2026, 08:58 PM UTC

    The earlier issue is resolved, we are continuing to monitor for any further issues.

Read the full incident report →

Minor September 29, 2026

NPO Hub: Users Not Able to Access Organization Records

Detected by Pingoru
Sep 29, 2026, 07:06 PM UTC
Resolved
Sep 30, 2026, 12:57 PM UTC
Duration
17h 51m
Affected: Nonprofit Hub
Timeline · 3 updates
  1. identified Sep 29, 2026, 07:06 PM UTC

    We are currently addressing an issue that is preventing users from accessing organization records within NPO Hub. The root cause has been identified and we are working on a solution to remediate the issue. The needed fix is scheduled to be deployed within the next hour. Please monitor this page for further updates.

  2. monitoring Sep 29, 2026, 07:35 PM UTC

    The needed fix has been successfully deployed and tested. While the issue has been remediated, we will monitor closely to ensure there is no regression. Please continue to monitor this page for further updates.

  3. resolved Sep 30, 2026, 12:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026

Some Survey Responses are not displaying correctly in Create a List

Detected by Pingoru
Sep 03, 2026, 10:18 PM UTC
Resolved
Sep 03, 2026, 11:28 PM UTC
Duration
1h 10m
Affected: NGP VAN
Timeline · 2 updates
  1. investigating Sep 03, 2026, 10:18 PM UTC

    We have identified an issue where Survey Response options for some Survey Questions are not displaying correctly in the Create a List page section. Our team is working as quickly as possible to resolve this and will share an update as soon as we can.

  2. resolved Sep 03, 2026, 11:28 PM UTC

    As of 7:25pm eastern, the earlier issue where Survey Response options for some Survey Questions were not displaying correctly in the Create a List page section has been resolved. We are continuing to monitor for any further issues.

Read the full incident report →

Minor September 3, 2026

Apricot: General Slowness Being Investigated

Detected by Pingoru
Sep 03, 2026, 07:11 PM UTC
Resolved
Sep 04, 2026, 04:41 PM UTC
Duration
21h 30m
Affected: Apricot
Timeline · 4 updates
  1. investigating Sep 03, 2026, 07:11 PM UTC

    We are aware that some users are currently experiencing slower than usual response times within the application, particularly on pages that rely on our API, such as Users/Roles, as well as with Alert Notifications. Our Engineering Team has identified the issue and is actively working on a resolution. We'll continue to post updates here as we learn more. We apologize for any inconvenience.

  2. identified Sep 03, 2026, 07:40 PM UTC

    The root cause impacting Apricot slowness has been identified. A fix is scheduled to be deployed later this evening to remediate this issue. We apologize for any inconvenience. Please monitor this page for further updates.

  3. monitoring Sep 04, 2026, 09:11 AM UTC

    A fix was deployed last evening. We will continue to monitor closely to ensure there is no further issues. Please continue to monitor this page for further updates.

  4. resolved Sep 04, 2026, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026

Omni-search is not working for some Users

Detected by Pingoru
Sep 03, 2026, 05:42 PM UTC
Resolved
Sep 03, 2026, 06:56 PM UTC
Duration
1h 13m
Affected: EveryActionNGP VAN
Timeline · 3 updates
  1. investigating Sep 03, 2026, 05:42 PM UTC

    We have identified an issue where omni-search, the search feature in the top-right of the interface, is not working for some Users. Our team is working as quickly as possible to resolve this and will share an update as soon as we can.

  2. identified Sep 03, 2026, 06:43 PM UTC

    We have identified the issue causing omni-search, the search feature in the top-right of the interface, to not work for some Users and our team is working as quickly as possible to implement the solution. We will continue to provide updates as this work continues.

  3. resolved Sep 03, 2026, 06:56 PM UTC

    As of 2:50pm eastern, the earlier issue where omni-search, the search feature in the top-right of the interface, was not working for some users has been resolved. We are continuing to monitor for any further issues

Read the full incident report →

Notice September 1, 2026

Apricot, Deed, EA, & NPO Hub - Connection Issues

Detected by Pingoru
Sep 01, 2026, 04:01 PM UTC
Resolved
Sep 01, 2026, 10:06 PM UTC
Duration
6h 4m
Affected: ApricotEveryActionNonprofit Hub
Timeline · 2 updates
  1. monitoring Sep 01, 2026, 04:01 PM UTC

    There is an external issue that may cause intermittent connection issues into a few Bonterra applications. We are monitoring very closely and we will post further updates as additional details become available.

  2. resolved Sep 01, 2026, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 31, 2026

NGP VAN and EveryAction - Recurring Commitment Processing

Detected by Pingoru
Aug 31, 2026, 04:13 PM UTC
Resolved
Sep 02, 2026, 05:48 PM UTC
Duration
2d 1h
Affected: EveryActionNGP VAN
Timeline · 3 updates
  1. identified Aug 31, 2026, 04:13 PM UTC

    We have identified an issue where recurring commitments that processed over the weekend are not displaying on the front end of the database. We are working through the backlog now, and we expect that these records will be visible within the next 24 hours.

  2. identified Sep 01, 2026, 06:29 PM UTC

    As previously communicated, we are continuing our work regarding recurring commitments that processed over the weekend but are not displaying on the front end of the database. While most records are now visible, we expect the remainder to finish throughout the day today and tomorrow morning, 9/2/26.

  3. resolved Sep 02, 2026, 05:48 PM UTC

    All recurring commitments that previously were not displaying on the front end of the database are now updated and displaying as intended. We continue to monitor incoming settlements to ensure intended visibility.

Read the full incident report →

Notice August 27, 2026

Cybergrants - Performance issues in Sandbox

Detected by Pingoru
Aug 27, 2026, 01:18 PM UTC
Resolved
Aug 27, 2026, 05:22 PM UTC
Duration
4h 4m
Affected: CyberGrants
Timeline · 4 updates
  1. investigating Aug 27, 2026, 01:18 PM UTC

    We are aware of an issue currently impacting performance in Cybergrants Sandbox. We understand the disruption this may cause and want to assure you that this is our top priority.

  2. investigating Aug 27, 2026, 02:02 PM UTC

    We are continuing to investigate some remaining latency/slowness when performing searches on Sandbox. Please continue to monitor this page for further updates. We will provide another update around 10:30am EST

  3. monitoring Aug 27, 2026, 02:35 PM UTC

    We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.

  4. resolved Aug 27, 2026, 05:22 PM UTC

    The incident has been successfully resolved.

Read the full incident report →

Notice August 20, 2026

CyberGrants: Production Update Scheduled for 8 AM ET on 8/21/26

Detected by Pingoru
Aug 20, 2026, 08:17 PM UTC
Resolved
Aug 21, 2026, 02:04 PM UTC
Duration
17h 47m
Affected: CyberGrants
Timeline · 2 updates
  1. monitoring Aug 20, 2026, 08:17 PM UTC

    At approximately 8 AM ET on 8/21/26, we will be performing a production update, which should take an hour to complete. During this window, some users may experience brief disruptions or slower performance. We are monitoring closely and expect minimal impact. Thank you for your patience.

  2. resolved Aug 21, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026

Apricot & ETO: General Slowness and Performance Issues

Detected by Pingoru
Aug 17, 2026, 04:15 PM UTC
Resolved
Aug 17, 2026, 08:37 PM UTC
Duration
4h 22m
Affected: ApricotETO
Timeline · 5 updates
  1. investigating Aug 17, 2026, 04:15 PM UTC

    We are actively investigating an issue that is causing general slowness and performance delays throughout the Apricot & ETO applications. This is a top priority and we are working to resolve as soon as possible. Please continue to monitor this page for further updates. Next update will be posted no later than 12:45 PM ET.

  2. investigating Aug 17, 2026, 04:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 17, 2026, 04:47 PM UTC

    We are continuing our review to identify the root cause impacting Apricot & ETO general slowness and performance delays. This is a top priority and we are working to resolve as soon as possible. Please continue to monitor this page for further updates. Next update will be posted at approximately 1:15 PM ET, if not sooner.

  4. monitoring Aug 17, 2026, 05:22 PM UTC

    We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.

  5. resolved Aug 17, 2026, 08:37 PM UTC

    The incident has been successfully resolved.

Read the full incident report →

Notice August 13, 2026

CyberGrants: Issue With Editing Payee Details

Detected by Pingoru
Aug 13, 2026, 05:33 PM UTC
Resolved
Aug 14, 2026, 03:18 PM UTC
Duration
21h 45m
Affected: CyberGrants
Timeline · 6 updates
  1. investigating Aug 13, 2026, 05:33 PM UTC

    We are currently investigating an issue that is preventing some charities from editing payee details within customer specific agency portals. This issue is not impacting NPO Hub, and it is also not impacting all charities or all customer specific agency portals. This is a top priority and we are working to resolve as quickly as possible. Please monitor this page for further updates.

  2. investigating Aug 13, 2026, 06:46 PM UTC

    At this time, we are still investigating the issue to identify the root cause and needed solution. We apologize for any inconvenience and we are working to remediate as quickly as possible. Please continue to monitor this page for further updates.

  3. investigating Aug 13, 2026, 07:30 PM UTC

    We are continuing our investigation as a top priority and we are working to resolve as soon as possible. Please continue to monitor this page for further updates.

  4. identified Aug 13, 2026, 08:07 PM UTC

    The cause of the issue has been identified and we are currently preparing a solution that will be deployed later this evening, after 9 PM ET. We apologize for any inconvenience. Another update will be posted once this evening's deployment has been completed.

  5. monitoring Aug 14, 2026, 02:04 AM UTC

    A fix has been successfully deployed and tested. While the issue has been resolved, and payee records can now be edited, we will continue to monitor closely to ensure there is no regression. We will post further updates tomorrow.

  6. resolved Aug 14, 2026, 03:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2026

Apricot: Results is Currently Down

Detected by Pingoru
Aug 05, 2026, 03:14 PM UTC
Resolved
Aug 05, 2026, 05:10 PM UTC
Duration
1h 55m
Affected: Apricot
Timeline · 3 updates
  1. investigating Aug 05, 2026, 03:14 PM UTC

    We are currently investigating an issue with Results. It is being reviewed as a top priority and we are working to resolve as soon as possible. Please continue to monitor this page for further updates.

  2. monitoring Aug 05, 2026, 03:17 PM UTC

    A fix has been implemented and Results is again accessible. We will continue to monitor closely to ensure there are no further issues. Please continue to monitor this page for further updates.

  3. resolved Aug 05, 2026, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2026

Apricot: Users Experiencing Login Issues

Detected by Pingoru
Jul 29, 2026, 05:16 PM UTC
Resolved
Jul 29, 2026, 06:43 PM UTC
Duration
1h 27m
Affected: Apricot
Timeline · 4 updates
  1. investigating Jul 29, 2026, 05:16 PM UTC

    We are currently investigating an issue that is causing login errors for some Apricot users. We are reviewing this as a top priority and are working to resolve the issue as quickly as possible. Please monitor this page for further updates. Next update will be posted at approximately 1:45 PM ET, if not sooner.

  2. investigating Jul 29, 2026, 05:46 PM UTC

    We are aware of an issue affecting login access for a limited number of Apricot users and are actively working to resolve it. Our team is treating this as a top priority. Please monitor this page for further updates. Next update will be posted at approximately 2:15 AM ET, if not sooner.

  3. monitoring Jul 29, 2026, 06:02 PM UTC

    We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.

  4. resolved Jul 29, 2026, 06:43 PM UTC

    The incident has been successfully resolved.

Read the full incident report →

Notice July 29, 2026

CyberGrants: Issue With Watch-List Scanning

Detected by Pingoru
Jul 29, 2026, 03:45 PM UTC
Resolved
Jul 29, 2026, 06:54 PM UTC
Duration
3h 9m
Affected: CyberGrants
Timeline · 3 updates
  1. identified Jul 29, 2026, 03:45 PM UTC

    CyberGrants is currently experiencing an issue that is preventing watchlist scanning from executing. In order to remediate the issue, a component of the application will need to be restarted. Since this is a core function, we will be restarting the applicable component at 12:15 PM ET and it should take approximately 5 - 10 minutes to complete. During this time, CyberGrants will be offline. We apologize for any inconvenience. Please monitor this page for further updates.

  2. monitoring Jul 29, 2026, 04:23 PM UTC

    CyberGrants has been been restarted and the watchlist scanning has resumed. We will continue to monitor closely to ensure there is no regression. Please continue to monitor this page for further updates.

  3. resolved Jul 29, 2026, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2026

Intermittent Log In Issues

Detected by Pingoru
Jul 29, 2026, 02:42 PM UTC
Resolved
Jul 29, 2026, 04:34 PM UTC
Duration
1h 52m
Affected: EveryActionNGP VAN
Timeline · 4 updates
  1. investigating Jul 29, 2026, 02:42 PM UTC

    We are currently investigating an issue that is preventing some users from logging into their databases. We are working as quickly as possible to resolve this and will share an update as soon as we have one.

  2. investigating Jul 29, 2026, 04:07 PM UTC

    We are continuing to investigate the issue affecting navigation and login for some users. We will share an update as soon as we have one.

  3. monitoring Jul 29, 2026, 04:32 PM UTC

    As of 12:18PM ET, we have resolved the earlier issue that prevented some users from accessing the database. We are continuing to monitor for any further issues.

  4. resolved Jul 29, 2026, 04:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 23, 2026

Mobilize.us is not loading

Detected by Pingoru
Jul 23, 2026, 03:15 PM UTC
Resolved
Jul 23, 2026, 03:24 PM UTC
Duration
9m
Affected: Mobilize
Timeline · 2 updates
  1. investigating Jul 23, 2026, 03:15 PM UTC

    We are currently investigating an issue that is causing users to not be able to access mobilize.us. We are working as quickly as possible to resolve this and will share an update as soon as we have one.

  2. resolved Jul 23, 2026, 03:24 PM UTC

    As of 11:22 AMET, we have resolved the earlier issue that caused users to not be able to access mobilize.us. We are continuing to monitor for any further issues.

Read the full incident report →

Minor July 16, 2026

Intermittent Errors for Some Databases

Detected by Pingoru
Jul 16, 2026, 04:01 PM UTC
Resolved
Jul 16, 2026, 04:17 PM UTC
Duration
16m
Affected: NGP VAN
Timeline · 2 updates
  1. investigating Jul 16, 2026, 04:01 PM UTC

    We are currently investigating an issue that is causing some users to be unable to access the database. We are working as quickly as possible to resolve this and will share an update as soon as we have one.

  2. resolved Jul 16, 2026, 04:17 PM UTC

    As of 12:12PM ET, we have resolved the earlier issue that caused some users to be unable to access the database. We are continuing to monitor for any further issues.

Read the full incident report →

Minor July 11, 2026

Users Experiencing Login Difficulties in Apricot

Detected by Pingoru
Jul 11, 2026, 02:07 PM UTC
Resolved
Jul 11, 2026, 04:22 PM UTC
Duration
2h 15m
Affected: Apricot
Timeline · 3 updates
  1. investigating Jul 11, 2026, 02:07 PM UTC

    We are aware that some users are experiencing issues logging into Apricot. Our team is actively investigating the root cause and will provide updates as more information becomes available. We apologize for any disruption this may cause.

  2. monitoring Jul 11, 2026, 02:34 PM UTC

    The login issue affecting Apricot has been resolved. Our team will continue to monitor to ensure everything remains stable.

  3. resolved Jul 11, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Salsa - Unable to Send Emails

Detected by Pingoru
Jul 01, 2026, 12:55 PM UTC
Resolved
Jul 01, 2026, 05:58 PM UTC
Duration
5h 2m
Affected: Salsa
Timeline · 4 updates
  1. investigating Jul 01, 2026, 12:55 PM UTC

    We are aware of an issue affecting Salsa Engage where users are unable to send emails. We are currently investigating this issue. Please continue to monitor this page for further updates.

  2. investigating Jul 01, 2026, 01:59 PM UTC

    We are actively working on a solution to address this issue. It is a top priority and we are hoping to resolve it as soon as possible. Please continue to monitor this page for further updates.

  3. monitoring Jul 01, 2026, 02:54 PM UTC

    The needed fix was implemented and tested. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.

  4. resolved Jul 01, 2026, 05:58 PM UTC

    The incident has been successfully resolved.

Read the full incident report →