OneCause: Test Only
Affected: OneCause
Timeline · 2 updates
- investigating Oct 20, 2026, 06:25 PM UTC
Test Only
- resolved Oct 20, 2026, 06:26 PM UTC
This incident has been resolved.
GiveGab Enterprise Outage History
GiveGab Enterprise is up right nowGiveGab Enterprise had 50 outages in the last 2 years totaling 311h 47m of downtime — averaging 2.1 incidents per month.
There were 50 GiveGab Enterprise outages since April 22, 2026 totaling 311h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issue accessing some NGP VAN Products
Affected: EveryActionNGP VAN
Timeline · 3 updates
- investigating Oct 07, 2026, 06:48 PM UTC
We are currently investigating an issue that is preventing some users from accessing some NGP VAN Products. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
- monitoring Oct 07, 2026, 07:19 PM UTC
As of 3:15 PM ET, we have mitigated the earlier issue that prevented some users from accessing some NGP VAN Products. We are continuing to monitor for any further issues.
- resolved Oct 07, 2026, 08:58 PM UTC
The earlier issue is resolved, we are continuing to monitor for any further issues.
NPO Hub: Users Not Able to Access Organization Records
Affected: Nonprofit Hub
Timeline · 3 updates
- identified Sep 29, 2026, 07:06 PM UTC
We are currently addressing an issue that is preventing users from accessing organization records within NPO Hub. The root cause has been identified and we are working on a solution to remediate the issue. The needed fix is scheduled to be deployed within the next hour. Please monitor this page for further updates.
- monitoring Sep 29, 2026, 07:35 PM UTC
The needed fix has been successfully deployed and tested. While the issue has been remediated, we will monitor closely to ensure there is no regression. Please continue to monitor this page for further updates.
- resolved Sep 30, 2026, 12:57 PM UTC
This incident has been resolved.
Salsa _ Service Disruption Notice on certain forms
Affected: Salsa
Timeline · 22 updates
Some Survey Responses are not displaying correctly in Create a List
Affected: NGP VAN
Timeline · 2 updates
- investigating Sep 03, 2026, 10:18 PM UTC
We have identified an issue where Survey Response options for some Survey Questions are not displaying correctly in the Create a List page section. Our team is working as quickly as possible to resolve this and will share an update as soon as we can.
- resolved Sep 03, 2026, 11:28 PM UTC
As of 7:25pm eastern, the earlier issue where Survey Response options for some Survey Questions were not displaying correctly in the Create a List page section has been resolved. We are continuing to monitor for any further issues.
Apricot: General Slowness Being Investigated
Affected: Apricot
Timeline · 4 updates
- investigating Sep 03, 2026, 07:11 PM UTC
We are aware that some users are currently experiencing slower than usual response times within the application, particularly on pages that rely on our API, such as Users/Roles, as well as with Alert Notifications. Our Engineering Team has identified the issue and is actively working on a resolution. We'll continue to post updates here as we learn more. We apologize for any inconvenience.
- identified Sep 03, 2026, 07:40 PM UTC
The root cause impacting Apricot slowness has been identified. A fix is scheduled to be deployed later this evening to remediate this issue. We apologize for any inconvenience. Please monitor this page for further updates.
- monitoring Sep 04, 2026, 09:11 AM UTC
A fix was deployed last evening. We will continue to monitor closely to ensure there is no further issues. Please continue to monitor this page for further updates.
- resolved Sep 04, 2026, 04:41 PM UTC
This incident has been resolved.
Omni-search is not working for some Users
Affected: EveryActionNGP VAN
Timeline · 3 updates
- investigating Sep 03, 2026, 05:42 PM UTC
We have identified an issue where omni-search, the search feature in the top-right of the interface, is not working for some Users. Our team is working as quickly as possible to resolve this and will share an update as soon as we can.
- identified Sep 03, 2026, 06:43 PM UTC
We have identified the issue causing omni-search, the search feature in the top-right of the interface, to not work for some Users and our team is working as quickly as possible to implement the solution. We will continue to provide updates as this work continues.
- resolved Sep 03, 2026, 06:56 PM UTC
As of 2:50pm eastern, the earlier issue where omni-search, the search feature in the top-right of the interface, was not working for some users has been resolved. We are continuing to monitor for any further issues
Apricot, Deed, EA, & NPO Hub - Connection Issues
Affected: ApricotEveryActionNonprofit Hub
Timeline · 2 updates
- monitoring Sep 01, 2026, 04:01 PM UTC
There is an external issue that may cause intermittent connection issues into a few Bonterra applications. We are monitoring very closely and we will post further updates as additional details become available.
- resolved Sep 01, 2026, 10:06 PM UTC
This incident has been resolved.
NGP VAN and EveryAction - Recurring Commitment Processing
Affected: EveryActionNGP VAN
Timeline · 3 updates
- identified Aug 31, 2026, 04:13 PM UTC
We have identified an issue where recurring commitments that processed over the weekend are not displaying on the front end of the database. We are working through the backlog now, and we expect that these records will be visible within the next 24 hours.
- identified Sep 01, 2026, 06:29 PM UTC
As previously communicated, we are continuing our work regarding recurring commitments that processed over the weekend but are not displaying on the front end of the database. While most records are now visible, we expect the remainder to finish throughout the day today and tomorrow morning, 9/2/26.
- resolved Sep 02, 2026, 05:48 PM UTC
All recurring commitments that previously were not displaying on the front end of the database are now updated and displaying as intended. We continue to monitor incoming settlements to ensure intended visibility.
Cybergrants - Performance issues in Sandbox
Affected: CyberGrants
Timeline · 4 updates
- investigating Aug 27, 2026, 01:18 PM UTC
We are aware of an issue currently impacting performance in Cybergrants Sandbox. We understand the disruption this may cause and want to assure you that this is our top priority.
- investigating Aug 27, 2026, 02:02 PM UTC
We are continuing to investigate some remaining latency/slowness when performing searches on Sandbox. Please continue to monitor this page for further updates. We will provide another update around 10:30am EST
- monitoring Aug 27, 2026, 02:35 PM UTC
We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
- resolved Aug 27, 2026, 05:22 PM UTC
The incident has been successfully resolved.
CyberGrants: Production Update Scheduled for 8 AM ET on 8/21/26
Affected: CyberGrants
Timeline · 2 updates
- monitoring Aug 20, 2026, 08:17 PM UTC
At approximately 8 AM ET on 8/21/26, we will be performing a production update, which should take an hour to complete. During this window, some users may experience brief disruptions or slower performance. We are monitoring closely and expect minimal impact. Thank you for your patience.
- resolved Aug 21, 2026, 02:04 PM UTC
This incident has been resolved.
Apricot & ETO: General Slowness and Performance Issues
Affected: ApricotETO
Timeline · 5 updates
- investigating Aug 17, 2026, 04:15 PM UTC
We are actively investigating an issue that is causing general slowness and performance delays throughout the Apricot & ETO applications. This is a top priority and we are working to resolve as soon as possible. Please continue to monitor this page for further updates. Next update will be posted no later than 12:45 PM ET.
- investigating Aug 17, 2026, 04:24 PM UTC
We are continuing to investigate this issue.
- investigating Aug 17, 2026, 04:47 PM UTC
We are continuing our review to identify the root cause impacting Apricot & ETO general slowness and performance delays. This is a top priority and we are working to resolve as soon as possible. Please continue to monitor this page for further updates. Next update will be posted at approximately 1:15 PM ET, if not sooner.
- monitoring Aug 17, 2026, 05:22 PM UTC
We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
- resolved Aug 17, 2026, 08:37 PM UTC
The incident has been successfully resolved.
CyberGrants: Issue With Editing Payee Details
Affected: CyberGrants
Timeline · 6 updates
- investigating Aug 13, 2026, 05:33 PM UTC
We are currently investigating an issue that is preventing some charities from editing payee details within customer specific agency portals. This issue is not impacting NPO Hub, and it is also not impacting all charities or all customer specific agency portals. This is a top priority and we are working to resolve as quickly as possible. Please monitor this page for further updates.
- investigating Aug 13, 2026, 06:46 PM UTC
At this time, we are still investigating the issue to identify the root cause and needed solution. We apologize for any inconvenience and we are working to remediate as quickly as possible. Please continue to monitor this page for further updates.
- investigating Aug 13, 2026, 07:30 PM UTC
We are continuing our investigation as a top priority and we are working to resolve as soon as possible. Please continue to monitor this page for further updates.
- identified Aug 13, 2026, 08:07 PM UTC
The cause of the issue has been identified and we are currently preparing a solution that will be deployed later this evening, after 9 PM ET. We apologize for any inconvenience. Another update will be posted once this evening's deployment has been completed.
- monitoring Aug 14, 2026, 02:04 AM UTC
A fix has been successfully deployed and tested. While the issue has been resolved, and payee records can now be edited, we will continue to monitor closely to ensure there is no regression. We will post further updates tomorrow.
- resolved Aug 14, 2026, 03:18 PM UTC
This incident has been resolved.
Apricot: Intermittent Errors and Latency Issues
Affected: Apricot
Timeline · 10 updates
Apricot: Results is Currently Down
Affected: Apricot
Timeline · 3 updates
- investigating Aug 05, 2026, 03:14 PM UTC
We are currently investigating an issue with Results. It is being reviewed as a top priority and we are working to resolve as soon as possible. Please continue to monitor this page for further updates.
- monitoring Aug 05, 2026, 03:17 PM UTC
A fix has been implemented and Results is again accessible. We will continue to monitor closely to ensure there are no further issues. Please continue to monitor this page for further updates.
- resolved Aug 05, 2026, 05:10 PM UTC
This incident has been resolved.
Apricot: Users Experiencing Login Issues
Affected: Apricot
Timeline · 4 updates
- investigating Jul 29, 2026, 05:16 PM UTC
We are currently investigating an issue that is causing login errors for some Apricot users. We are reviewing this as a top priority and are working to resolve the issue as quickly as possible. Please monitor this page for further updates. Next update will be posted at approximately 1:45 PM ET, if not sooner.
- investigating Jul 29, 2026, 05:46 PM UTC
We are aware of an issue affecting login access for a limited number of Apricot users and are actively working to resolve it. Our team is treating this as a top priority. Please monitor this page for further updates. Next update will be posted at approximately 2:15 AM ET, if not sooner.
- monitoring Jul 29, 2026, 06:02 PM UTC
We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
- resolved Jul 29, 2026, 06:43 PM UTC
The incident has been successfully resolved.
CyberGrants: Issue With Watch-List Scanning
Affected: CyberGrants
Timeline · 3 updates
- identified Jul 29, 2026, 03:45 PM UTC
CyberGrants is currently experiencing an issue that is preventing watchlist scanning from executing. In order to remediate the issue, a component of the application will need to be restarted. Since this is a core function, we will be restarting the applicable component at 12:15 PM ET and it should take approximately 5 - 10 minutes to complete. During this time, CyberGrants will be offline. We apologize for any inconvenience. Please monitor this page for further updates.
- monitoring Jul 29, 2026, 04:23 PM UTC
CyberGrants has been been restarted and the watchlist scanning has resumed. We will continue to monitor closely to ensure there is no regression. Please continue to monitor this page for further updates.
- resolved Jul 29, 2026, 06:54 PM UTC
This incident has been resolved.
Intermittent Log In Issues
Affected: EveryActionNGP VAN
Timeline · 4 updates
- investigating Jul 29, 2026, 02:42 PM UTC
We are currently investigating an issue that is preventing some users from logging into their databases. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
- investigating Jul 29, 2026, 04:07 PM UTC
We are continuing to investigate the issue affecting navigation and login for some users. We will share an update as soon as we have one.
- monitoring Jul 29, 2026, 04:32 PM UTC
As of 12:18PM ET, we have resolved the earlier issue that prevented some users from accessing the database. We are continuing to monitor for any further issues.
- resolved Jul 29, 2026, 04:34 PM UTC
This incident has been resolved.
CyberGrants: Issue With Accessing Various Sections Within Request Records
Affected: CyberGrants
Timeline · 11 updates
Mobilize.us is not loading
Affected: Mobilize
Timeline · 2 updates
- investigating Jul 23, 2026, 03:15 PM UTC
We are currently investigating an issue that is causing users to not be able to access mobilize.us. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
- resolved Jul 23, 2026, 03:24 PM UTC
As of 11:22 AMET, we have resolved the earlier issue that caused users to not be able to access mobilize.us. We are continuing to monitor for any further issues.
CyberGrants Not Accessible
Affected: CyberGrants
Timeline · 6 updates
CyberGrants: Error with Saved One Click Reports
Affected: CyberGrants
Timeline · 14 updates
Intermittent Errors for Some Databases
Affected: NGP VAN
Timeline · 2 updates
- investigating Jul 16, 2026, 04:01 PM UTC
We are currently investigating an issue that is causing some users to be unable to access the database. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
- resolved Jul 16, 2026, 04:17 PM UTC
As of 12:12PM ET, we have resolved the earlier issue that caused some users to be unable to access the database. We are continuing to monitor for any further issues.
CyberGrants Degraded Performance (Errors)
Affected: CyberGrants
Timeline · 13 updates
Users Experiencing Login Difficulties in Apricot
Affected: Apricot
Timeline · 3 updates
- investigating Jul 11, 2026, 02:07 PM UTC
We are aware that some users are experiencing issues logging into Apricot. Our team is actively investigating the root cause and will provide updates as more information becomes available. We apologize for any disruption this may cause.
- monitoring Jul 11, 2026, 02:34 PM UTC
The login issue affecting Apricot has been resolved. Our team will continue to monitor to ensure everything remains stable.
- resolved Jul 11, 2026, 04:22 PM UTC
This incident has been resolved.