GiveCampus Outage History
GiveCampus is up right nowPingoru has recorded 37 incidents for GiveCampus: 26 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 65 of 720 (9%) |
| May 2026 | 1 | 8 of 744 (1%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 3 | 3 of 744 (0%) |
| August 2026 | 1 | 25 of 744 (3%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 4 of 593 (1%) |
Incidents, newest first
Minor October 29, 2025 Intermittent Access Issues 2h 19m GC Online Giving, GC Events, GC Volunteer Management, GC GO (frontline fundraisers) and 3 more
Started Oct 29, 2025, 01:55 PM UTC· resolved Oct 29, 2025, 04:15 PM UTC
- investigating Oct 29, 2025, 01:55 PM UTC
We are investigating intermittent access issues across the platform that began at approximately 9:40am ET. We will report back when we have additional information.
- identified Oct 29, 2025, 02:54 PM UTC
Our engineers have identified a likely cause and implemented remediation measures. We are seeing continued recovery, and gift processing has returned to normal levels. We’re closely monitoring and will share further updates as they become available.
- resolved Oct 29, 2025, 04:15 PM UTC
Today from 9:40am-10:50am ET, GiveCampus experienced a platform outage. The platform was reviewed as fully operational by 11:08am ET.
Minor October 20, 2025 AWS Outage 10h 21m GC Online Giving, Platform Data Transfer (Data Importer, File Transfer, API)
Started Oct 20, 2025, 03:39 PM UTC· resolved Oct 21, 2025, 02:00 AM UTC
- investigating Oct 20, 2025, 03:39 PM UTC
A major Amazon Web Services (AWS) outage is impacting a large portion of online services, from banking to social media to online shopping. This outage is being covered closely by global media outlets. We are monitoring this situation and assessing the impact on GiveCampus. As of 11:39am ET on Monday, October 20, most platform capabilities are fully operational: the platform continues to successfully process non-Venmo online gifts and event registrations, volunteers are able to log in and send emails, and frontline fundraisers can still access their portfolios and workflow tools. Some platform capabilities have been or are being intermittently impacted. If you experience any issues accessing or using GiveCampus, please email [email protected] so that we can investigate further. We are doing everything we can to mitigate the impact of this AWS outage to the maximum extent possible. We will provide updates as we receive them from AWS.
- investigating Oct 20, 2025, 04:40 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:58 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 21, 2025, 12:13 AM UTC
GiveCampus community – as you likely have seen reported in global media outlets, Amazon Web Services (AWS) has been experiencing a major outage today that has been impacting a large portion of online services. We have been monitoring the AWS outage throughout the day and taken all feasible steps to mitigate and minimize the effect on the GiveCampus platform. Most platform capabilities have been fully operational: the platform has been successfully processing online gifts and event registrations, volunteers have been able to log in and send emails, and frontline fundraisers have been able to access their portfolios and workflow tools. Our team is working diligently to ensure that this event has minimal impact, and we stand ready to assist you in any way. Here is a current assessment of impacted platform components: (1) GC Online Giving: Smart Segments and Smart Ask Amounts may be delayed; Leaderboards may not refresh in real-time; Venmo has been restored as of ~45 minutes ago (2) GC Outreach Email & Texting: Schedule-sent emails or texts may be delayed up to 30 minutes but will still send as planned (3) Data Pipelines: Our School-Level Data Importer for sending data to GiveCampus may be delayed or have intermittent issues, as well as our GC Volunteer Management import into GiveCampus - Our APIs including pulling gift history and event registrations from our API will continue to function as designed - Our NXT Integration is seeing intermittent issues; please consult this page and Blackbaud’s status page for more information - Donation reports in SFTP will continue to function as designed
- resolved Oct 21, 2025, 02:00 AM UTC
Amazon Web Services (AWS) has reported that they have restored all services. Most GiveCampus platform capabilities were fully operational throughout today’s AWS outage and we have confirmed that those capabilities that were intermittently impacted are now fully operational.
Notice October 16, 2025 GC GO Outage – GC GO (frontline fundraisers), GC GO (students)
Started Oct 16, 2025, 06:09 PM UTC· resolved Oct 16, 2025, 06:09 PM UTC
- resolved Oct 16, 2025, 06:09 PM UTC
GC GO was unavailable between 1:26 PM and 1:40 PM ET due to an issue with a feature release. We’ve resolved the issue and GC GO is fully functional. We apologize for any interruption in your experience.
Notice October 16, 2025 Paypal and Venmo Temporarily Disabled 2h 11m GC Online Giving
Started Oct 16, 2025, 03:31 PM UTC· resolved Oct 16, 2025, 05:43 PM UTC
- investigating Oct 16, 2025, 03:31 PM UTC
Our team is aware of a degradation affecting PayPal and Venmo. As a precaution, we have proactively disabled Venmo and PayPal to ensure a positive donor experience. We are actively monitoring the situation and will provide another update as soon as PayPal provides additional information. Donors will not see the option to make gifts over PayPal and Venmo.
- resolved Oct 16, 2025, 05:43 PM UTC
Our team has confirmed that this is resolved, and donations via these payment methods are now processing normally. We will continue to monitor performance closely to ensure a seamless donor experience.
Minor September 26, 2025 iOS Facebook Browser "Payment Error" Message 3h 44m GC Online Giving
Started Sep 26, 2025, 12:14 AM UTC· resolved Sep 26, 2025, 03:58 AM UTC
- investigating Sep 26, 2025, 12:14 AM UTC
We’ve identified a new issue affecting payments on the iOS Facebook browser. Venmo has been disabled globally. All other platforms continue to work normally. Our team is investigating and will update shortly.
- identified Sep 26, 2025, 02:10 AM UTC
Our engineers have released a temporary fix. Users can now access the payment page in the iOS Facebook in-app browser; however, as part of this mitigation, Venmo has been disabled across all iOS browsers. A more comprehensive fix is planned for release tomorrow.
- resolved Sep 26, 2025, 03:58 AM UTC
We have released an update that restores Venmo in Safari and resolves errors in Facebook.
Minor September 25, 2025 iOS Chrome "Payment Error" Message 9h 10m GC Online Giving
Started Sep 25, 2025, 01:51 PM UTC· resolved Sep 25, 2025, 11:02 PM UTC
- investigating Sep 25, 2025, 01:51 PM UTC
We have temporarily disabled Venmo on our platform due to errors that donors experienced in the checkout process. We are in contact with the vendor awaiting Venmo to be restored. Additionally, the Venmo issue caused errors across checkout for all payment methods on iOS Chrome Mobile. We have resolved these issues.
- monitoring Sep 25, 2025, 08:17 PM UTC
We have re-enabled Venmo across the platform and are monitoring recovery.
- resolved Sep 25, 2025, 11:02 PM UTC
Service has returned to normal. Venmo is available again; iOS Chrome Mobile checkout errors have been fixed. No data loss occurred, and transactions are processing as expected.
Minor September 18, 2025 DAF Payment Method Temporarily Disabled 43m
Started Sep 18, 2025, 06:25 PM UTC· resolved Sep 18, 2025, 07:08 PM UTC
- identified Sep 18, 2025, 06:25 PM UTC
A downstream provider issue is currently preventing DAF payments from processing successfully. We have temporarily disabled this payment method. Our engineers are working to resolve the issue and will provide updates as soon as we have them.
- resolved Sep 18, 2025, 07:08 PM UTC
The downstream provider issue affecting DAF payments has been resolved. We have re-enabled DAF pay and transactions are now processing successfully. Thank you for your patience while we worked to restore full service.
Notice September 15, 2025 GiveCampus access issues –
Started Sep 15, 2025, 01:30 PM UTC· resolved Sep 15, 2025, 01:30 PM UTC
- resolved Sep 15, 2025, 01:51 PM UTC
Users accessing GiveCampus experienced errors from 9:36am ET to 9:42am ET when loading the platform page. Our engineering team has identified and resolved the issue. During this time, users accessing any application on our platform may have experienced a slowed down experience or an error loading the page. We did not push a notification for this issue to our partners in this timeframe, as the issue was resolved before our initial message could be sent out.
Notice September 2, 2025 Express checkout options 6h 2m GC Online Giving
Started Sep 02, 2025, 03:12 PM UTC· resolved Sep 02, 2025, 09:14 PM UTC
- investigating Sep 02, 2025, 03:12 PM UTC
We are actively investigating an issue affecting additional "Pay with Link" payment option buttons appearing on GC Online Giving express checkout options on the pre-payment page. This does not affect donors’ ability to process gifts effectively.
- resolved Sep 02, 2025, 09:14 PM UTC
We are happy to report that the issue with additional "Pay with Link" payment option buttons appearing on GC Online Giving express checkout options has been resolved. Donors' ability to process gifts was not impacted during this incident.
Notice August 1, 2025 PayPal Checkout Disruption (Globally) 3h 51m GC Online Giving
Started Aug 01, 2025, 12:15 PM UTC· resolved Aug 01, 2025, 04:07 PM UTC
- monitoring Aug 01, 2025, 02:02 PM UTC
PayPal is experiencing intermittent service issues globally, as detailed in the link below. To limit donor impact, we have proactively disabled PayPal and Venmo across the GiveCampus platform. https://www.paypal-status.com/history/eventdetails/88414
- resolved Aug 01, 2025, 04:07 PM UTC
PayPal has notified us that the global incident has been resolved. This incident affected PayPal Checkout across the United States on all platforms. As a result, we have re-enabled PayPal and Venmo on GiveCampus.
Notice June 12, 2025 Google Cloud Outage –
Started Jun 12, 2025, 06:30 PM UTC· resolved Jun 12, 2025, 06:30 PM UTC
- resolved Jun 16, 2025, 03:39 AM UTC
Google Cloud experienced an outage that impacted two GiveCampus services for a period of approximately one hour: Vimeo experienced playback issues affecting certain GC Video capabilities, and GC GO users were unable to send emails due to downtime with our email provider.
Critical June 10, 2025 Salesforce Heroku Outage –
Started Jun 10, 2025, 08:00 AM UTC· resolved Jun 10, 2025, 08:00 AM UTC
- resolved Jun 16, 2025, 03:32 AM UTC
An outage with Salesforce/Heroku resulted in intermittent outages impacting some user's ability to fully access the GiveCampus platform during this time. A detailed report can be found here: https://support.givecampus.com/hc/en-us/articles/32718247622295-GiveCampus-Service-Incident