GiveCampus incident

iOS Facebook Browser "Payment Error" Message

Resolved after 3 hours 44 minutes, affecting GC Online Giving, on September 26, 2025.

resolved Sep 26, 2025, 03:58 AM UTC

We have released an update that restores Venmo in Safari and resolves errors in Facebook.

Started
Sep 26, 2025, 12:14 AM UTC
Resolved
Sep 26, 2025, 03:58 AM UTC
Duration
3h 44m
Detected by Pingoru
Sep 26, 2025, 12:14 AM UTC

Affected components

GC Online Giving

Update timeline

  1. investigating Sep 26, 2025, 12:14 AM UTC

    We’ve identified a new issue affecting payments on the iOS Facebook browser. Venmo has been disabled globally. All other platforms continue to work normally. Our team is investigating and will update shortly.

  2. identified Sep 26, 2025, 02:10 AM UTC

    Our engineers have released a temporary fix. Users can now access the payment page in the iOS Facebook in-app browser; however, as part of this mitigation, Venmo has been disabled across all iOS browsers. A more comprehensive fix is planned for release tomorrow.

  3. resolved Sep 26, 2025, 03:58 AM UTC

    We have released an update that restores Venmo in Safari and resolves errors in Facebook.

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