Giacom Wholesale Mobile Outage History

We are currently investigating an issue affecting the Cloud Market Portal. Users may experience degraded performance, including slow response times and intermittent gateway timeout errors. This issue may also impact API performance, resulting in slower than expected response times for integrated services. Technical teams are engaged and actively investigating the cause of the issue. Service restoration efforts are underway, and we are monitoring the situation closely. We apologise for any disruption this may cause and appreciate your patience while we work towards resolution. Additional updates will be provided as they become available.

We are currently seeing an issue with certain Mobile services on our Coud Market Portal, not loading as expected. We currently are unable to process SIM swaps, Bill limit amendments and single PAC requests.e are investigating this and will provide an update as soon as we have on. Apologies for any inconvenience caused Many Thanks

We are currently seeing issues with our distributions Esim process on Vodafone This is currently being worked on and updates will be provided as soon as possible Apologies for any inconvenience caused Many Thanks

We are currently seeing issues with our Billing Analyse. Customers will currently not be able to se their live numbers and any services for these. This is being investigated and worked on and as soon as soon as we have further updates we will confirm back. Apologies for any inconvenience caused Many Thanks

We wanted to let you know that we’re currently only able to support general queries and are unable to load customer account information at this time. This will also impact any requests submitted into our back office team. Our IT teams are working to resolve this as a priority, and we’ll share a further update once the issue has been resolved. The iServe platform remains available for you to complete any requests, and these will continue to process as normal. Please accept our apologies for any convenience this is causing

We have received reports that partners have been unable to request PAC or STAC codes via self-serve channels. This issue will also mean partners are unable to run a disconnection or requested PAC report on iServe. Our IT teams are working to resolve these issues as a priority and we will share a further update once this has been resolved. In the meantime if you require any support around this, please contact our frontline teams via webchat or call. Please accept our apologies for any convenience this is causing. Kind regards, Vodafone Partner Care

We are currently seeing issues with our Vodafone provisioning link, this is causing issues for Vodafone commands going through the network. We are working on this as a priority and will provide updates as soon as we have them. Apologies for any inconvenience caused. Many Thanks

We are currently experiencing issues with adding alerts to new numbers within the cloud market portal. This has been raised and being worked as a P1, we will confirm once we have any further updates. Apologies for any inconvenience caused. Many Thanks

Hi All, Hope you are well, we are currently seeing issues with our cloud market portal. Numbers and services are not currently loading up. This is being worked as a priority and we will confirm once we have an update. Apologies for the issues you are seeing. Many Thanks

We are still experiencing issues with the cloud market portal. This is being worked on as a P1. Apologies for any issues caused. Many Thanks

RESOLVED