Is Giacom Wholesale Mobile down?

Hi All, hope you are well, we are currently seeing issues with the system and the portal being down. This is currently intermittent but is causing some access issues across the system and the portal This is being investigated and we will provide a further update, as soon as possible Many Thanks

Good Afternoon, We are continuing to experience latency issues within Cloud Market, which may impact platform performance and response times for some users. Our technical teams remain actively engaged in the investigation and are working to identify the root cause. At this stage, the issue remains ongoing, and we do not yet have a confirmed resolution or estimated time for restoration. We appreciate this disruption may be affecting your operations and would like to reassure you that resolving the issue remains our highest priority. Further updates will be provided as soon as additional information becomes available. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

End of Day Service Update – Cloud Market Latency Issues Good Evening, We continue to investigate the ongoing latency issues affecting Cloud Market, which may be impacting platform performance and response times for some users. Throughout today, our technical teams have remained fully engaged in both investigative and recovery activities. Several actions have been completed to help isolate the source of the issue and restore normal service; however, these efforts have not yet resolved the underlying problem, and customer impact remains unchanged. Investigation and remediation work will continue throughout this evening, with technical resources actively focused on identifying the root cause and implementing a resolution as quickly as possible. We appreciate the impact this issue may be having on your operations and would like to reassure customers that restoring full service remains our highest priority. The next scheduled update will be provided by 09:00 tomorrow morning, or sooner should there be any significant developments. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

Good Evening, We are pleased to confirm that the root cause of the Cloud Market latency issue has now been identified and a fix has been successfully implemented. Following the application of the corrective measures, platform performance has stabilised and services are currently operating as expected. While this is a positive development, our technical teams will continue to closely monitor the platform throughout tomorrow to ensure service stability is maintained and to promptly address any recurrence of symptoms. At this time, we are not aware of any ongoing customer impact. Should there be any significant changes, further communications will be issued accordingly. We apologise for the disruption experienced and would like to thank customers for their patience and understanding while we investigated and resolved this issue.

Hi All, hope you are well, we are currently seeing issues with the system and the portal being down. This is currently intermittent but is causing some access issues across the system and the portal This is being investigated and we will provide a further update, as soon as possible Many Thanks

Good Afternoon, We are continuing to experience latency issues within Cloud Market, which may impact platform performance and response times for some users. Our technical teams remain actively engaged in the investigation and are working to identify the root cause. At this stage, the issue remains ongoing, and we do not yet have a confirmed resolution or estimated time for restoration. We appreciate this disruption may be affecting your operations and would like to reassure you that resolving the issue remains our highest priority. Further updates will be provided as soon as additional information becomes available. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

End of Day Service Update – Cloud Market Latency Issues Good Evening, We continue to investigate the ongoing latency issues affecting Cloud Market, which may be impacting platform performance and response times for some users. Throughout today, our technical teams have remained fully engaged in both investigative and recovery activities. Several actions have been completed to help isolate the source of the issue and restore normal service; however, these efforts have not yet resolved the underlying problem, and customer impact remains unchanged. Investigation and remediation work will continue throughout this evening, with technical resources actively focused on identifying the root cause and implementing a resolution as quickly as possible. We appreciate the impact this issue may be having on your operations and would like to reassure customers that restoring full service remains our highest priority. The next scheduled update will be provided by 09:00 tomorrow morning, or sooner should there be any significant developments. We apologise for the inconvenience caused and thank you for your continued patience and understanding.

Good Evening, We are pleased to confirm that the root cause of the Cloud Market latency issue has now been identified and a fix has been successfully implemented. Following the application of the corrective measures, platform performance has stabilised and services are currently operating as expected. While this is a positive development, our technical teams will continue to closely monitor the platform throughout tomorrow to ensure service stability is maintained and to promptly address any recurrence of symptoms. At this time, we are not aware of any ongoing customer impact. Should there be any significant changes, further communications will be issued accordingly. We apologise for the disruption experienced and would like to thank customers for their patience and understanding while we investigated and resolved this issue.

EE Resilience Testing - There is scheduled maintenance across the EE CMP on the below dates - 25/09/26 20:00 – 23:59. 28/09/26 20:00 – 23:59 To support this, we expect two (approx. 4 hours), planned interruptions—one when we switch to the resilient system and one when we switch back—rather than a single outage. The project team will be meeting regularly during the testing window to monitor performance. There will also be an open call on the Monday morning for users to highlight any problems. Many Thanks

As part of our ongoing investment in our platforms, we will be carrying out planned maintenance during a scheduled maintenance window of 7pm – 8pm where our systems will be unavailable. This work is part of our ongoing investment in the platform, enhancing the infrastructure that supports our services. We have built contingency plans into the maintenance activity, including comprehensive testing and the ability to revert the change if required. We appreciate your patience while we complete these essential platform improvements.

all maintenance was completed without any issues Many Thanks

Please note that there is a networking change taking place tomorrow that may impact the connectivity to Giacom. The change will commence at 21:00hrs and it is anticipated that there will be network disruption for 2-3 minutes while end connections are being repatched, but the resilience of the solution will be leveraged so that there is minimal service impact. Worst case scenario the outage will be up to 1hr. We just wanted to notify you of this planned work and share the contact details in the event of any issues.