Is Giacom Wholesale Mobile down?

Please note that there is a networking change taking place on Mon 27th July which may impact the Vodafone connectivity to your services. The change will commence at 22:00hrs and it is anticipated that there will be multiple network outages of approximately 15-30 minutes each (maximum 3hrs and 15 mins), between 22:00hr & 03:30hrs although exact times may differ.

Network Change successful

We are currently seeing issues with our Billing Analyse. Customers will currently not be able to se their live numbers and any services for these. This is being investigated and worked on and as soon as soon as we have further updates we will confirm back. Apologies for any inconvenience caused Many Thanks

Good Afternoon, This issue is now resolved. Thank you for your patience and apologies for any inconvenience caused during this time.

We wanted to let you know that we’re currently only able to support general queries and are unable to load customer account information at this time. This will also impact any requests submitted into our back office team. Our IT teams are working to resolve this as a priority, and we’ll share a further update once the issue has been resolved. The iServe platform remains available for you to complete any requests, and these will continue to process as normal. Please accept our apologies for any convenience this is causing

Further to our incident alert this morning we can now confirm that our frontline care teams (including back office) are able to load customer information and support queries as normal. The iServe platform also remains available for you to complete any requests. Please accept our apologies for any convenience this caused.

We have received reports that partners have been unable to request PAC or STAC codes via self-serve channels. This issue will also mean partners are unable to run a disconnection or requested PAC report on iServe. Our IT teams are working to resolve these issues as a priority and we will share a further update once this has been resolved. In the meantime if you require any support around this, please contact our frontline teams via webchat or call. Please accept our apologies for any convenience this is causing. Kind regards, Vodafone Partner Care

Further to our incident alert communication this morning, regarding the issue with partners have been unable to request PAC or STAC codes via self-serve channels. We can now confirm this has been resolved. Investigation into the root cause is ongoing with our IT teams. Please accept our apologies for any convenience this has caused.

We are currently seeing issues with our Vodafone provisioning link, this is causing issues for Vodafone commands going through the network. We are working on this as a priority and will provide updates as soon as we have them. Apologies for any inconvenience caused. Many Thanks

Good Afternoon, Further to our incident alert regarding an issue affecting login access to ISAAC, we can now confirm this has been resolved. We may see an amount time it takes to resume to normal functionality Please accept our apologies for any inconvenience this may have caused. Thank you for your patience and understanding.