Giacom Wholesale Mobile incident
Vodafone PAC Issues
Giacom Wholesale Mobile experienced a minor incident on June 24, 2026, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 24, 2026, 11:14 AM UTC
We have received reports that partners have been unable to request PAC or STAC codes via self-serve channels. This issue will also mean partners are unable to run a disconnection or requested PAC report on iServe. Our IT teams are working to resolve these issues as a priority and we will share a further update once this has been resolved. In the meantime if you require any support around this, please contact our frontline teams via webchat or call. Please accept our apologies for any convenience this is causing. Kind regards, Vodafone Partner Care
- resolved Jun 24, 2026, 01:56 PM UTC
Further to our incident alert communication this morning, regarding the issue with partners have been unable to request PAC or STAC codes via self-serve channels. We can now confirm this has been resolved. Investigation into the root cause is ongoing with our IT teams. Please accept our apologies for any convenience this has caused.