Giacom Wholesale Mobile incident

Vodafone PAC Issues

Minor Ongoing

Giacom Wholesale Mobile is currently experiencing a minor incident, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 24, 2026, 11:14 AM UTC
Resolved
Ongoing
Duration
● 2h 21m
Detected by Pingoru
Jun 24, 2026, 11:14 AM UTC

Update timeline

  1. investigating Jun 24, 2026, 11:14 AM UTC

    We have received reports that partners have been unable to request PAC or STAC codes via self-serve channels. This issue will also mean partners are unable to run a disconnection or requested PAC report on iServe. Our IT teams are working to resolve these issues as a priority and we will share a further update once this has been resolved. In the meantime if you require any support around this, please contact our frontline teams via webchat or call. Please accept our apologies for any convenience this is causing. Kind regards, Vodafone Partner Care