Giacom Wholesale Mobile incident

Issues With Cloud Market Portal

Major Resolved

Giacom Wholesale Mobile experienced a major incident on August 18, 2026, lasting 37d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 08:25 AM UTC
Resolved
Sep 25, 2026, 08:08 AM UTC
Duration
37d 23h
Detected by Pingoru
Aug 18, 2026, 08:25 AM UTC

Update timeline

  1. investigating Aug 18, 2026, 08:25 AM UTC

    We are currently seeing an issue with certain Mobile services on our Coud Market Portal, not loading as expected. We currently are unable to process SIM swaps, Bill limit amendments and single PAC requests.e are investigating this and will provide an update as soon as we have on. Apologies for any inconvenience caused Many Thanks