Giacom Wholesale Mobile incident

Vodafone Issues

Minor Resolved

Giacom Wholesale Mobile experienced a minor incident on July 1, 2026, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 08:39 AM UTC
Resolved
Jul 01, 2026, 09:02 AM UTC
Duration
22m
Detected by Pingoru
Jul 01, 2026, 08:39 AM UTC

Update timeline

  1. investigating Jul 01, 2026, 08:39 AM UTC

    We wanted to let you know that we’re currently only able to support general queries and are unable to load customer account information at this time. This will also impact any requests submitted into our back office team. Our IT teams are working to resolve this as a priority, and we’ll share a further update once the issue has been resolved. The iServe platform remains available for you to complete any requests, and these will continue to process as normal. Please accept our apologies for any convenience this is causing

  2. resolved Jul 01, 2026, 09:02 AM UTC

    Further to our incident alert this morning we can now confirm that our frontline care teams (including back office) are able to load customer information and support queries as normal. The iServe platform also remains available for you to complete any requests. Please accept our apologies for any convenience this caused.