Giacom Connectivity incident
Sky Order Placement issues
Maintenance completed on June 30, 2026.
Good Morning, Sky have implemented a fix overnight, and partners should now be able to successfully place orders via the Cloud Market Portal. Please let us know if you experience any further issues. Thank you for your patience while we worked towards a resolution.
Update timeline
- investigating Jun 26, 2026, 04:00 PM UTC
We are seeing issues with Sky order placement currently. Orders are coming back as rejected. This is being investigated by Sky. We currently do not have an SLA for a resolution. Any updates will be posted here
- identified Jun 29, 2026, 05:40 PM UTC
Update – We are hoping this issue will be resolved later this evening, please can we ask that no further order attempts are placed whilst the fix is being implemented. The next update will be at 9:30am 30/6 Thank you for your patience
- monitoring Jun 30, 2026, 10:27 AM UTC
Good Morning, Sky have implemented a fix overnight, and partners should now be able to successfully place orders via the Cloud Market Portal. Please let us know if you experience any further issues. Thank you for your patience while we worked towards a resolution.
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